Overview
On Site
30/hr - 35/hr
Full Time
Skills
VoIP
Network
SAP BASIS
Tier 3
Routing
Tier 2
Management
Customer Engagement
Telecommunications
Information Technology
Microsoft Office
Active Directory
Computer Networking
API
Microsoft Exchange
Communication
Customer Facing
Job Details
We are working with the largest ortho-focused dental support organization that is headquartered in the Dallas, TX area. This company has the fastest growing network of award-winning orthodontists that they work with. They are looking to hire a Telecom Engineer to join their team on a contract basis.
In this position you will be primarily be responsible for Tier 3 ticket resolution and support, in addition to having direct contact with dental offices programming phone features like call forwarding, call waiting, department routing, etc. The ideal candidate for this position comes from a telecom background and has stellar communication skills. Tier 2 or 3 ticket triage and support previously is ideal but also someone that has had a direct customer interaction.
This is a 6+ month contract position. There will be hybrid responsibilities onsite in their Dallas office 3 days per week. Monday and Thursday are mandatory in office days, plus one other day.
Skills & Experience
In this position you will be primarily be responsible for Tier 3 ticket resolution and support, in addition to having direct contact with dental offices programming phone features like call forwarding, call waiting, department routing, etc. The ideal candidate for this position comes from a telecom background and has stellar communication skills. Tier 2 or 3 ticket triage and support previously is ideal but also someone that has had a direct customer interaction.
This is a 6+ month contract position. There will be hybrid responsibilities onsite in their Dallas office 3 days per week. Monday and Thursday are mandatory in office days, plus one other day.
Skills & Experience
- 3+ years of Telecom experience
- High school diploma or equivalent required
- Bachelor's degree in information technology preferred
- Intermediate knowledge of Microsoft Office products required
- Intermediate understanding of Active Directory and networking required
- Intermediate to Advanced Experience with TalkDesk and G12
- Basic knowledge of Application Programming Interface preferred
- Basic knowledge of Exchange or O365 preferred
- Excellent oral and written communication, especially a plus for client/customer facing support and interaction.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.