Overview
On Site
USD 24.00 - 24.00 per hour
Full Time
Skills
Technical Support
Tier 1
SAP BASIS
FOCUS
LCM
Training
Tier 2
SLA
Microsoft Windows
Incident Management
Python
OCP
Satellite
ITIL
Red Hat Linux
Ansible
ServiceNow
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
Tier 1 Support This team will operate from both Overland Park, KS and Frisco, TX on a 24x7 basis. The team will primarily focus on monitoring the environment, resolving any incidents that occur and fulfilling Service Requests (change, LCM, etc.) Monitoring the solution, using the Observability tool. This is a home-grown system, based on ServiceNow AIOPS. Training will be provided. Raise an incident in ServiceNow and close it again upon incident resolution. Resolve incidents, based on work instructions provided by the Tier 2 team. Knowledge of ITIL v3 is recommended Fulfill the role on incident manager - i.e. making sure that all incidents a resolves within the SLA windows and communicate with all stakeholders involved. In case of critical situations, invoke the appropriate escalation procedures within T-Mobile. ** We will need 8 dedicated staff for 1st shift rotation; 4 dedicated staff for 2nd shift (rotation) & 4 dedicated 3rdshift (rotation)
Skills
incident management, ITIL, monitoring tools, Ansible, Python, ServiceNow, AIOPS, Red Hat OCP
Top Skills Details
incident management,ITIL,monitoring tools,Ansible,Python,ServiceNow,AIOPS,Red Hat OCP
Additional Skills & Qualifications
Experience with other Red Hat technologies (e.g., Satellite, Insights). Knowledge of ITIL processes relevant to ServiceNow AIOps. Familiarity with REST APIs and other integration protocols. Relevant Red Hat certifications (e.g., Red Hat Certified Specialist in Ansible Automation) and ServiceNow certifications.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Overland Park,KS.
Application Deadline
This position is anticipated to close on Jun 17, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Tier 1 Support This team will operate from both Overland Park, KS and Frisco, TX on a 24x7 basis. The team will primarily focus on monitoring the environment, resolving any incidents that occur and fulfilling Service Requests (change, LCM, etc.) Monitoring the solution, using the Observability tool. This is a home-grown system, based on ServiceNow AIOPS. Training will be provided. Raise an incident in ServiceNow and close it again upon incident resolution. Resolve incidents, based on work instructions provided by the Tier 2 team. Knowledge of ITIL v3 is recommended Fulfill the role on incident manager - i.e. making sure that all incidents a resolves within the SLA windows and communicate with all stakeholders involved. In case of critical situations, invoke the appropriate escalation procedures within T-Mobile. ** We will need 8 dedicated staff for 1st shift rotation; 4 dedicated staff for 2nd shift (rotation) & 4 dedicated 3rdshift (rotation)
Skills
incident management, ITIL, monitoring tools, Ansible, Python, ServiceNow, AIOPS, Red Hat OCP
Top Skills Details
incident management,ITIL,monitoring tools,Ansible,Python,ServiceNow,AIOPS,Red Hat OCP
Additional Skills & Qualifications
Experience with other Red Hat technologies (e.g., Satellite, Insights). Knowledge of ITIL processes relevant to ServiceNow AIOps. Familiarity with REST APIs and other integration protocols. Relevant Red Hat certifications (e.g., Red Hat Certified Specialist in Ansible Automation) and ServiceNow certifications.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Overland Park,KS.
Application Deadline
This position is anticipated to close on Jun 17, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.