Change Manager

Overview

• The Change Manager supports enterprise-wide IT change governance across infrastructure and application environments.
• This role ensures that change activities are executed with precision, minimal risk, and full compliance with ITIL-aligned standards to maintain operational stability and process integrity.

Key Responsibilities

• Change Oversight: Review and validate change requests for completeness, risk, and business impact. Ensure documentation meets quality standards and aligns with process expectations.
• Process Compliance: Enforce change management policies and procedures, ensuring consistent execution across all change types.
• Stakeholder Engagement: Collaborate with internal teams to understand operational needs and ensure readiness for change implementation.
• CAB Coordination: Support Change Advisory Board (CAB) activities, including meeting preparation, facilitation, and follow-up.
• Operational Support: Participate in rotational on-call coverage for emergency changes and scheduled maintenance windows.
• Continuous Improvement: Identify opportunities to enhance change processes, improve data quality, and streamline workflows.

Qualifications

• 5 10 years in Change Management Process and Operations
• Strong working knowledge of the ITIL framework
• Demonstrated experience in driving process and operational excellence through structured change control.
• Proven ability to streamline stability across IT environments by enforcing rigorous governance and minimizing disruption.
• Experience with enterprise ITSM platforms (e.g., ServiceNow, myTechExpress).
• Strong organizational and time management skills in a high-volume, fast-paced environment.
• Effective communication skills, both written and verbal.
• Attention to detail and commitment to process discipline.
• Ability to work independently while collaborating across cross-functional teams.
• Strong customer service orientation and proactive mindset.