Senior Manager, Technology Content Experience

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Job Category
Enterprise Technology & Infrastructure

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

The Content Experience (CX) team is looking for an experienced Senior Manager to lead a team of writers for the Technology CX organization. Technology CX writers deliver content to enable our internal developers to be more productive, spanning the areas of Agentforce, Security, Availability, Hyperforce, and the Core and Falcon developer lifecycle content. We also support key operations content for the Technology organization. We create in-tool assistance, paved paths, runbooks, developer guides, Trailhead modules, videos, Confluence spaces, blog posts, newsletters, and more. You're an excellent match if you're a self-directed, curious, and decisive problem solver; you enjoy empowering people and teams to do their best work; and you're passionate about communicating how to use technology to achieve key business goals.

You will:

• Inspire, coach, mentor, and provide professional development for a team of 8-12 writers and content strategists.
• Work with your team and stakeholders to determine direction and priorities for your team.
• Monitor content performance metrics to identify opportunities to refine your content.
• Be an advisor to your cloud's executive leadership for content priorities.
• Regularly report on V2MOM priorities, deliverables, roadmaps, and content coverage.
• Champion a user-centric approach to content development, ensuring our Technology content is intuitive, findable, and meets the needs of our global engineering team.
• Recruit, hire, and onboard new writers as the team grows.
• Partner with the Sr Director of Technology and the CX leadership team to align on overall Technology CX direction and priorities.

Required Experience/Skills:

• 6+ years of experience in technical writing for developers and other technical audiences
• 2+ years of management experience with leading content for fast paced products/services
• Ability to manage priorities, stakeholders relationships, and reporting to executives
• Proven leadership and mentoring skills
• Excellent communication, analytical, interpersonal, and team development skills
• Sound judgment and strong decision-making ability
• Strong customer advocacy skills
• Great organizational abilities
• Cross-functional team experience and influence
• Track record of improving existing styles, processes, and teams
• Bachelor's degree in a technical or communications field

Desired Experience/Skills:

• Familiarity with Salesforce products, ecosystem, and infrastructure
• Experience with service documentation, preferably on AWS, Google Cloud Platform, or Azure
• Experience with generative AI and LLM-based solutions
• Experience with source control software such as Perforce or GitHub
• Experience with authoring tools such as Markdown, Confluence
• Experience with collaboration tools such as Slack and StackOverflow

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $155,400 to $213,800.

For California-based roles, the base salary hiring range for this position is $169,600 to $233,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: