Overview
Remote
On Site
USD 19.20 - 23.23 per hour
Contract - Independent
Contract - W2
Skills
SAP BASIS
Recruiting
Computer Hardware
Customer Service
Collaboration
Workflow
System Security
Regulatory Compliance
Help Desk
Technical Support
Microsoft Windows
Active Directory
Communication
Service Desk
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Elk Grove Village, Illinois. This position is ideal for a motivated individual who can provide excellent customer support, troubleshoot technical issues, and work effectively in a fast-paced environment. As a key member of the IT support team, you will play a crucial role in maintaining seamless operations during the company's transition to a long-term staffing solution.
Responsibilities:
Provide first-level technical support to resolve issues related to Windows 10, Active Directory, and other IT systems.
Respond promptly to service desk tickets and ensure timely resolution of customer concerns.
Troubleshoot and diagnose hardware and software problems, ensuring minimal disruption to operations.
Deliver exceptional customer service by addressing inquiries and guiding users through technical solutions.
Collaborate with team members to maintain efficient workflows and ensure consistent communication.
Follow established protocols to escalate complex issues to higher-level support when necessary.
Adapt quickly to changing priorities and take direction effectively to meet organizational goals.
Document resolutions and maintain accurate records of support activities for future reference.
Assist in maintaining system security and compliance with IT standards.
Requirements
Proven experience in a help desk or technical support role.
Proficiency with Microsoft Windows 10 and Active Directory.
Strong troubleshooting skills to resolve technical issues efficiently.
Excellent communication skills for interacting with users and team members.
Ability to work independently while taking direction when required.
Familiarity with service desk ticketing systems.
A self-starter attitude with the ability to quickly adapt to new challenges.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Elk Grove Village, Illinois. This position is ideal for a motivated individual who can provide excellent customer support, troubleshoot technical issues, and work effectively in a fast-paced environment. As a key member of the IT support team, you will play a crucial role in maintaining seamless operations during the company's transition to a long-term staffing solution.
Responsibilities:
Provide first-level technical support to resolve issues related to Windows 10, Active Directory, and other IT systems.
Respond promptly to service desk tickets and ensure timely resolution of customer concerns.
Troubleshoot and diagnose hardware and software problems, ensuring minimal disruption to operations.
Deliver exceptional customer service by addressing inquiries and guiding users through technical solutions.
Collaborate with team members to maintain efficient workflows and ensure consistent communication.
Follow established protocols to escalate complex issues to higher-level support when necessary.
Adapt quickly to changing priorities and take direction effectively to meet organizational goals.
Document resolutions and maintain accurate records of support activities for future reference.
Assist in maintaining system security and compliance with IT standards.
Requirements
Proven experience in a help desk or technical support role.
Proficiency with Microsoft Windows 10 and Active Directory.
Strong troubleshooting skills to resolve technical issues efficiently.
Excellent communication skills for interacting with users and team members.
Ability to work independently while taking direction when required.
Familiarity with service desk ticketing systems.
A self-starter attitude with the ability to quickly adapt to new challenges.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.