Service Desk Support Engineer( FTP and Message Way) -- > Remote

Job Title: Service Desk Support Engineer

Location: Remote

Job Title: Service Desk Support Engineer

Job Description:

Note: Prior experience in the insurance industry will be considered a significant advantage.

Job Overview:

We are seeking a dedicated and experienced Service Desk Support Engineer to join our team as a consultant. This role will primarily involve providing critical support services to a leader in the insurance industry. The Service Desk Support Engineer will be responsible for a range of duties, including job configuration, file transmission error resolution, system maintenance, and providing on-call support for critical issues, all while adhering to predefined SLAs.

Key Responsibilities:

• Job Configuration: Understand and configure new jobs in Job Scheduling software (Tidal) to ensure seamless and efficient operations.
• File Transmission Management (FTP): Work with file transmission software (Message Way) to address and resolve any file transmission errors promptly, based on received notifications.
• System Maintenance/Monitoring: Identify and rectify errors or anomalies in the Tidal system, as indicated by alerts from the Monitoring team.
• On-Call Support: Be available to provide on-call support for critical issues as they arise. Deliver effective and timely solutions while adhering to predefined Service Level Agreements (SLAs).

Qualifications and Skills:

• Proven experience in configuring and managing jobs within Job Scheduling software (Tidal) and file transmission software (Message Way).
• Strong problem-solving skills to quickly and effectively resolve file transmission errors and system anomalies.
• Ability to respond to critical issues promptly, demonstrating flexibility and a commitment to meeting pre-defined SLAs.
• Excellent communication skills to collaborate with both internal teams and external partners.