Overview
On Site
$35 - $40
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 5 Year(s)
Skills
CompTIA
Computer Hardware
Conflict Resolution
ITIL
Issue Tracking
Laptop
Leadership
Management
OS X
Microsoft Windows
Operating Systems
Performance Improvement
Service Desk
ServiceNow
Supervision
Training And Development
Research
Problem Solving
Communication
Job Details
Title: Service Desk Manager
Duration: 5 Years
Location: Washington, DC 20540
Client: Library of Congress
Note: On-site role
Job Description:
- Provides daily supervision and direction to staff who are responsible for service desk activities such as phone and in-person support to users in the areas of email, directories, standard Windows desktop applications, and applications developed or deployed under the resulting contract. These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.
Minimum Qualifications:
- Associates degree or equivalent experience.
- At least 5 years experience managing an IT service desk.
- Strong demonstrated leadership abilities.
- Experience researching and developing employee training and performance improvement plans.
- Strong working knowledge of desktop and laptop hardware and peripherals
- Strong knowledge of Windows 10, and OSX operating systems and common office applications.
- Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow).
- Excellent proven written and verbal communication skills.
- Strong problem solving and research skills.
- COMPTIA A+ certification
- Information Technology Infrastructure Library (ITIL) v4 Foundations certification.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.