Overview
Hybrid
$60 - $70
Contract - W2
Able to Provide Sponsorship
Skills
API
Agile
Business Continuity Planning
Business Rules
Collaboration
Configuration Management Database
Continuous Integration
Dashboard
Data Governance
Data Integrity
Data Modeling
Disaster Recovery
IT Operations
IT Service Management
ITIL
Impact Analysis
JavaScript
KPI
Management
Mapping
Mentorship
Normalization
Performance Tuning
Regulatory Compliance
Reporting
Risk Assessment
Risk Management
SAP GRC
SOAP
Scripting
Scrum
Servers
Service Management
ServiceNow
Testing
UI
Web Portals
Workflow
Job Details
Job Title: ServiceNow Architect
Duration: Long TermLocation: Dallas, TX, Charlotte, NC, & Metro Park, NJ - Hybrid role (3 Days/Week)
About the Role:
We are seeking a highly experienced ServiceNow Architect with deep platform knowledge and a proven track record in delivering complex ServiceNow solutions across CMDB, CSDM, and Business Continuity Management (BCM). This strategic role will drive the architecture, design, and implementation of scalable solutions that support enterprise service management, IT operations, and business continuity initiatives.
Key Responsibilities:
Architect, design, and enhance ServiceNow modules and custom applications using JavaScript, Glide APIs, Flow Designer, and other platform tools.
Lead and own the implementation, structure, and ongoing maintenance of CMDB, ensuring data integrity, CI accuracy, and relationship mapping.
Align CMDB structure to Common Service Data Model (CSDM) standards and champion its adoption across business and IT stakeholders.
Design and configure Business Continuity Management (BCM) workflows, including risk assessments, impact analyses, continuity
planning, and testing scenarios.
Collaborate cross-functionally with risk, compliance, IT, and continuity teams to ensure alignment with organizational resilience goals.
Integrate ServiceNow with external systems and data sources via REST/SOAP APIs and MID Servers.
Develop and enforce data governance, normalization, and integrity strategies across CMDB and BCM environments.
Mentor and guide junior developers on architecture standards, code reviews, and platform best practices.
Support platform upgrades, performance optimization, and patching activities.
Build and maintain dashboards, executive reports, and visualizations for CMDB, CSDM, and BCM metrics and KPIs.
Required Skills & Experience:
10+ years of ServiceNow experience with expertise in development, administration, and architecture.
Strong scripting capabilities with JavaScript, Glide API, UI/Server scripts, and Business Rules.
Extensive hands-on experience with CMDB, including Discovery, Service Mapping, and data integrations.
Deep understanding and practical implementation of CSDM v3+ and related
Proven experience implementing and
enhancing BCM modules and workflows within ServiceNow.
Strong familiarity with ITSM, ITOM, and ITIL v4 frameworks.
Experience with ServiceNow GRC, SecOps, or similar risk/compliance modules is a plus.
Experience with Service Graph Connector, CMDB Health Dashboards, CSDM compliance reporting, Work Space, Service Portal and
OOB
Proficiency in Integration Hub, Service Graph Connector, and platform automation tools.
Exposure to Service Portal, Workspaces, and OOB/custom widgets.
Agile/Scrum methodology experience and team collaboration in an enterprise environment.
Experience in disaster recovery planning and enterprise risk management is a strong plus.
Certifications:
ServiceNow Certified System Administrator
(CSA) - Required
Thanks and Regards,
Peter
Number : ext : 103
Recruitment manager
Eminence Technology Solutions LLC
Email:
Email:
Website:
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