IT Support Analyst

Overview

On Site
Depends on Experience
Contract - W2

Skills

ITOPS_Help Desk
ITOPS_Desktop Support

Job Details

Our government client is looking for an experienced IT Support Analyst on an onsite 9+ months renewable contract role in Harrisburg, PA.

Position- IT Support Analyst
W2 RATE - $24-25/hr with benefits

Job Overview:
The Help Desk Analyst analyzes and troubleshoots computer support problems and applies an understanding of computer software and hardware products and services to resolve user problems. The Help Desk Analyst is knowledgeable on the usage and support of the products that run on the Windows operating system. The Help Desk Analyst provides hands-on technical assistance to business and technical users and investigates and resolves computer software and hardware problems for users. The Help Desk Analyst serves as a contact for level 1 support and assists users who are experiencing issues using computer software, hardware, and operating systems, escalating issues, as necessary. The Help Desk Analyst determines whether issues are caused by hardware, software, or system and answers questions, applying knowledge of computer software, hardware, systems, and procedures. The Help Desk Analyst also participates in infrastructure projects such as operating system upgrades, asset renewal initiatives, and application roll outs. Up to 25% will be spent on field/project activities.
Description:       

  • Receives calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
  • Discerns the nature of a problem, determines whether problem is caused by hardware such as modem, printer, cables, or telephone, and logs in tracking system.
  • Escalates problems in accordance with defined procedures.
  • Assists users through problem solving steps.
  • Uses technical databases to research problems and talks with co-workers to research problem and find solution.
  • Tests software and hardware for troubleshooting and problem resolution.
  • Able to diagnose and detect correct equipment errors and repair products by replacing worn or broken parts and making technical adjustments.
  • Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
  • Assists in coordination of changes, upgrades, and new products, ensuring systems will operate correctly in current and future environment.
  • Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
  • Supports shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
  • Communicates accurate and useful status updates.
  • Manages and reports time spent on all work activities.
  • Follows quality standards.
  • Able to work in a team environment
  • Completes assigned tasks.
  • Strong communication skills; both written and spoken
Education:         
4-year college degree in Computer Information Systems or equivalent technical study
Microsoft certifications preferred
Qualifications:   
  • Excellent verbal and written communication skills
  • Ability to work both independently and team environment
  • Customer service mindset
  • Microsoft 365/Windows OS - Windows 10 & 11
  • Microsoft Edge support
  • Microsoft SharePoint Online experience
  • Microsoft Dynamics 365 Customer Service
  • Personal Computer Desktop, Laptop, Mobile devices
  • Network Printers
  • Microsoft Access & PowerPoint 365
  • Google Chrome and Mozilla Firefox
  • Power Shell
  • Active Directory
  • Windows Hello for Business
  • Windows Server
  • Microsoft Configuration Manager (SCCM)
  • Networking (wired and wireless)
  • Network Security concepts

Required/Desired Experience:
  • 5 plus years field experience Required
  • Microsoft 365/Windows OS - Windows 10 & 11 Required
  • Microsoft Edge support Required
  • Microsoft SharePoint Online experience Required
  • Personal Computer Desktop, Laptop, Mobile devices Required
  • Network Printers Required
  • Microsoft Access & PowerPoint 365 Required
  • Google Chrome and Mozilla Firefox Required
  • PowerShell Required
  • Microsoft Dynamics 365 Customer Service Required
  • Active Directory Required
  • Windows Hello for Business Required
  • Windows Server Required
  • Microsoft Configuration Manager (SCCM) Required
  • Networking (wired and wireless) Required
  • Network Security concepts Required
  • Excellent verbal and written communication skills Required
  • Ability to work both independently and team environment Required
  • Customer service mindset Required

About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
“Celebrating 30 years of service.”
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