Overview
Remote
On Site
USD 17.00 - 28.46 per hour
Full Time
Skills
Help Desk
Technical Support
Servers
Mainframe
Call Center
Network
Systems Engineering
Application Development
Recovery
Service Level
Health Care
Medical Imaging
Scheduling
Billing
Computer Hardware
Documentation
Training
Performance Appraisal
Motivation
Team Building
End-user Training
Problem Solving
Conflict Resolution
Decision-making
Information Technology
Management
Finance
Coaching
Job Details
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.
What you will do
Required Qualifications
Preferred Qualifications
Certified Information Technology Professional (CITP) preferred.
Education
High School Diploma
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
For more information, visit ;br>
We anticipate the application window for this opening will close on: 12/10/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.
What you will do
- Applies functional knowledge of the organization's technology offerings to respond to user inquiries and requests for technical assistance via phone, email, or in-person.
- Handles simple diagnosis and resolution of technical problems reported by end users.
- Carries out resolution and documentation of support tickets or incidents, ensuring that issues are properly documented, prioritized, and resolved within agreed-upon service level agreements (SLAs).
- Assists users with healthcare-specific software applications used within the organization, such as electronic health records (EHR) systems, medical imaging software, scheduling software, or billing systems.
- Coordinates user accounts, access rights, and permissions to various systems and applications in order to resolve issues and permit access to relevant parties.
- Assists in the deployment and implementation of new software applications, system upgrades, or hardware installations.
- Drafts documentation and training materials to facilitate self-help resources for end users.
- Receives and implements regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.
- Does simple user training sessions or workshops to enhance end users' understanding and proficiency with various IT systems, applications, and best practices.
Required Qualifications
- Less than 1 year work experience
- Basic awareness of problem solving and decision making skills
Preferred Qualifications
Certified Information Technology Professional (CITP) preferred.
Education
High School Diploma
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit ;br>
We anticipate the application window for this opening will close on: 12/10/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.