Overview
Remote
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 month(s)
Skills
M365 Windows troubleshooting Adobe PowerBI Dashboards Remote Desktop/Zoom/MS Teams M365 Windows troubleshooting Adobe PowerBI Dashboards Remote Desktop/Zoom/MS Teams
Job Details
Help Desk Technician
Our client who supports several government clients in this case the US Treasury is seeking Help Desk Technicians provide support to help enable our customers to work efficiently. You'll be the first to respond to requests for support and will use this hands-on experience to build a history of support trends for the technical team to prioritize.
Top 3 Required Skills:
- M365
- Windows troubleshooting
- Adobe
- PowerBI Dashboards
- Remote Desktop/Zoom/MS Teams
Required Knowledge, Skills, and Experience:
- Deep understanding of M365 hybrid environments, Entra ID, SSO, and MFA
- Proficiency in Windows troubleshooting and device support
- Skilled in Microsoft 365 administration: Exchange Online, Teams, SharePoint, OneDrive, Groups
- Experience with Adobe, Power BI, Power Automate, Visio, Planner, Project
- Experience installing, configuring, and supporting laptop and mobile devices.
- Experience with remote support tools (Remote Desktop, Zoom, MS Teams)
- Knowledge of cloud security best practices and compliance
In addition to the requirements listed above, the following experience is preferred:
- Experience supporting a hybrid work environment that includes support of staff deployed worldwide
- Strong communication and interpersonal skills
- Ability to work under deadlines and to adapt to changing circumstances
- Collaborative team spirit, cultural sensitivity, and a strong desire to learn
- Minimum 7 years of IT support experience
- Bachelor's degree in IT or related field; relevant certifications (e.g., CompTIA, Microsoft, ITIL) preferred
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.