Overview
Remote
Full Time
Skills
Engineering Design
Manufacturing
Data Compression
Technical Support
Customer Service
Sales
Backup
Reporting
Training
Focus Groups
Mechanical Engineering
Electrical Engineering
Performance Management
Project Management
Preventive Maintenance
Sustainability
HVAC
Energy
Collaboration
Onboarding
Leadership
Adobe AIR
Job Details
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Main Duties
1. Provide technical support to OEM customers, customer service and sales via telephone or email.
2. Conducts application review, technical review and quality review
3. Assist US based application engineers by providing backup support
4. Develop rapport and trust with internal and external contacts
5. Proactively suggests improvement plans for better support and quality performance.
6. Aligns thinking to help achieve business unit goals and objectives.
7. Log all interactions and submit a monthly interaction report.
8. Provide product and process training to internal employees with following:
Additional Functions
1. Attends training, workshop, seminar, and focus group discussions of the team
2. Work within defined operational and employee goals. Contribute to other projects if requested
Qualifications
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Main Duties
1. Provide technical support to OEM customers, customer service and sales via telephone or email.
2. Conducts application review, technical review and quality review
3. Assist US based application engineers by providing backup support
4. Develop rapport and trust with internal and external contacts
5. Proactively suggests improvement plans for better support and quality performance.
6. Aligns thinking to help achieve business unit goals and objectives.
7. Log all interactions and submit a monthly interaction report.
8. Provide product and process training to internal employees with following:
- Develop contents of training modules
- Maintain the training materials in a common directory
Additional Functions
1. Attends training, workshop, seminar, and focus group discussions of the team
2. Work within defined operational and employee goals. Contribute to other projects if requested
Qualifications
- Mechanical or Electrical Engineering graduate
- With at least 1 year of relevant work experience, preferably with HVACR background
- Willing to have a night shift schedule (8 PM to 5 AM or 9 PM to 6 AM) from Monday to Friday and will follow US holidays
- Willing to have a hybrid work arrangement with thrice a week on-site schedule
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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