White Glove IT Support Engineer

  • Indianapolis, IN
  • Posted 2 days ago | Updated 2 hours ago

Overview

On Site
Full Time

Skills

White Glove IT Support Engineer

Job Details



Required Skills:



  • Must have 10+ years of experience in technical support or desktop support roles

  • Must have extensive experience in supporting Windows operating systems, Microsoft Office suite (365) and MacOS

  • Familiarity with JAMF, Intune, Azure environments, DaaS (AWS/AVD) is a plus

  • Familiarity with Zoom, Slack, and MS teams is a plus

  • Preferred familiarity with Terraform, GitHub, Azure DevOps and/or other IaC platforms, Code repositories and CI/CD pipelines



  • Must have excellent critical thinking, problem-solving abilities and precise attention to detail

  • Strong communication and interpersonal skills, able to articulate technical concepts to non-technical people

  • Ability to work independently and prioritize tasks effectively

  • Customer-focused mindset, strong passion for serving the customer

  • Comprehensive and broad knowledge of all aspects of IT solutions and services

  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional (ACSP) are advantageous

  • Must be curious and have a desire to learn new things and find new solutions

  • Must be able to work effectively with systems and networking teams as well as other technical and business teams

  • Troubleshoot and resolve all reported technology problems, including in office, residential properties, and client/travel locations

  • Support mobile devices, iPhones, iPads including MDM's, policies, etc.

  • Ensure seamless integration of multiple technologies

  • Travel to corporate offices, residential properties, client sites and/or travel destinations as necessary

  • Assist with Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.).

  • Troubleshoot application-related problems and provide timely solutions

  • Collaborate with IT teams to address any compatibility issues

  • Assist in setup and configuration of AV equipment, conference rooms, and day-to-day meeting requirements from our customers utilizing various Video collaboration solutions (zoom, slack, teams, webex etc.)

  • Support end users, executives, and event staff with AV operations; managing and coordinating presentations, webinars and hybrid meetings to ensure excellent AV experiences both internally and externally



  • Educate executives and business users on security best practices

  • Ensure compliance with company policies and data protection regulations

  • Monitor and address any security vulnerabilities



  • Maintain accurate records of support requests, resolutions, and system configurations

  • Create user-friendly guides and tutorials for common tasks.

  • Conduct training sessions for executives and business users as needed.



Job/Project Description:


This is a great opportunity for a strong Tier 3+ level IT Support professional to work with various business and technical teams within a highly collaborative systems team for a large, established organization in the Indianapolis area. This role will focus on white glove support with all levels of an enterprise organization including the C level. . For anyone with a strong customer service mindset and the desire to grow into potential leadership opportunities, this is a great opportunity.



Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.


California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


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Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .


Benefits Information:


Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.




We look forward to working with you.

Beacon Hill. Employing the Future

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