Overview
Skills
Job Details
Hi There,
Hope you are doing well.
We are the global Information Technology Solutions provider offering IT services to Fortune 500 customers. We are constantly in a look for qualified resources to fulfil our client's requirements. Below is the job opportunity which might be suitable for you. Please go through the below job description and reply with your interest.
Title: Production Support Analyst
Location: Jersey City, NJ (Day 1 Onsite)
Job Description:
We are looking for a proactive and detail-oriented Production Support Analyst to join our team. This role involves monitoring, troubleshooting, and resolving application/system issues in real time to ensure optimal service availability and performance. The ideal candidate is required to be 4 years to 7 years experienced in managing critical applications in a high-pressure production environment and collaborating with cross-functional teams to ensure quick incident resolution.
- 4 to 7 years of experience in production support, application support
- Strong knowledge of Linux/Unix and command-line tools.
- Proficiency in SQL for data querying and analysis (Oracle, MySQL, or PostgreSQL).
- Experience with ticketing systems like ServiceNow, JIRA, Remedy, etc.
- Knowledge of job schedulers like Autosys, Control-M, or similar tools.
- Familiarity with monitoring tools like Splunk, AppDynamics, Nagios, Grafana, etc.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced, 24x7 support environment.
- Basic scripting skills (Shell, Python, or PowerShell).
- Experience with cloud environments like AWS, Azure, or Google Cloud Platform.
- Understanding of CI/CD pipelines and DevOps principles.
- ITIL Foundation Certification is a plus.
Regards,
Anushtha prasad
Galactic Minds Inc.
3240 E State St, Hamilton Township, NJ 08619
56 Rockman Crescent, Brampton, ON L7A 4B4
St. 15 58, Colonia Mexico, 97125 Merida, Yucatan
E:
Website:
LinkedIn: