Overview
Skills
Job Details
Our direct client is looking for a Technical support and documentation specialist for a Hybrid Contract in Lycoming County, PA.
J0B DESCRIPTION:
- Part-time telework, which can be discussed during the interview process, is an option for this position, as is working from a structured office setting at an approved Commonwealth-owned facility in Lycoming County, PA.
- Occasional attendance at various meetings, conferences, and training sessions, as well as overnight travel, may be required.
- Technical Experience and Documentation
-- Demonstrated experience in technical development and documentation.
- Software Packaging and Deployment
-- Create software packages for SCCM with 5 years experience, with a focus on Autodesk and Bentley products (both also 5 years experience).
- Download and prepare vendor software for packaging.
- Perform test installations of out-of-box (OOB) software.
- Determine the appropriate installation method (e.g., batch or PowerShell script).
- Develop installation scripts following established standards and best practices.
- Test and validate resulting scripts.
- Deliver completed packages to the SCCM team for Software Center testing.
- Testing Coordination and Support
-- Coordinate with technical leads, business users, and project managers during package testing.
-- Collaborate closely with testers to improve the end-user experience.
-- Address and resolve questions or issues that arise during the testing process.
- Technical Troubleshooting and End-User Support
-- Resolve or assist in resolving cross-application technical issues.
-- Provide support for end-user software installation issues.
-- Manage and update Active Directory groups related to CADD support.
-- Research and recommend hardware for purchase when needed.
- Communication and Teamwork, and Process Adherence
-- Provide accurate and timely status updates.
-- Demonstrate strong written and verbal communication skills.
-- Work effectively in a collaborative team environment to meet shared objectives.
-- Share application-specific knowledge across teams.
- Quality, Documentation, and Process Adherence
-- Complete assigned tasks within established time estimates.
-- Follow organizational quality standards and procedures.
-- Develop, refine, and document expert practices and standards.
-- Ensure documentation is accurate, complete, and up to date.
-- Identify, track, and resolve issues, risks, and action items.
-- Stay informed about industry trends and emerging tools and apply them appropriately.
-- Proactively anticipate and resolve issues impacting the team.
- Documentation, Editing, and Standards Development
-- Develop, maintain, and document expert practices and standards.
- Ensure all documentation is accurate, complete, and aligned with established guidelines.
-- Perform technical editing of training materials.
- Adjust layout and formatting to conform to required styles.
- Revise text for clarity, accuracy, and consistency.
SKILL MATRIX:
- Windows Desktop OS - Required
- Windows Server - Required
- Active Directory - Required
- Microsoft Office - Required
- PowerShell scripting - Required
- Technical writing and editing - Required
- Degree in a relevant technical or IT discipline - Required
- SCCM - Required
- Autodesk - Required
- Bentley - Required
Question 1: This position is 40 hours per week. Is this understood?
Question 2: This requisition will feature first round interviews via Teams. In order to deter a fake candidate scam the candidate must present a valid photo ID to the camera at the beginning of the interview. They also must pan the camera 360 degrees in the fixed room for the panel to see to make sure they are the only person in the room during the interview. Do you accept these conditions?
Question 3: Where does your candidate currently reside (e.g. city, state)?
Question 4: Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.
Question 5: Part-time telework, which can be discussed during the interview process, is an option for this position, as is working from a structured office setting at an approved Commonwealth-owned facility in Lycoming County, PA. Are you fine with this?
Question 6: Occasional attendance at various meetings, conferences, and training sessions, as well as overnight travel, may be required. Are you fine with this?
Location: Hybrid, Lycoming County, PA
Type: Contract
Please send resume to "jobs at etechnovision dot com" with B4066B in Subject for immediate consideration.