Manager of Desktop and VDI Engineering

***We are unable to sponsor for this permanent full-time role***

***Position is bonus eligible***

Prestigious Financial Institution is currently seeking a Manager of Desktop and VDI Engineering. Candidate will lead a team of engineers specializing in desktop engineering and end-user computing. This role focuses primarily on people management, strategic direction, and resource allocation while providing technical guidance to the team. This position will be responsible for developing and improving the end-user workstation environment. The role will provide operational support for existing and future end-user computing architectures. Responsibilities also include designing solutions to support existing and future services and enhancing security posture.

Responsibilities:

Lead and manage a team of talented engineers by providing guidance, mentoring, and support to ensure delivery of high-quality solutions

Establish strategic direction for desktop engineering initiatives aligned with organizational goals

Conduct regular performance reviews and career development discussions with team members

Package application deployments for end-user computing solutions

Management of profile data technologies

Provide technical oversight and strategic guidance

Translate business requirements into technical roadmaps for the team to execute

Meet with Business, IT and Security Leaders to develop requirements and communicate changes to the environment

Challenge the status quo with new ideas and drive innovation for the end -user experience

Apply comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments

Automate processes in the end-user experience space

Lead, design, develop, enhance, debug, and implement software

Maintain and troubleshoot Office 365 environment

Process new hire email provisioning requests

Remove barriers and obstacles from end-user technology to enable the business

Provide tactical and strategic input on the overall end-user experience

Provide on-call support according to assigned schedule

Document changes, policies, procedures and drawings

Lead projects of various sizes and schedules

Demonstrated vendor management experience, including vendor selection, contract negotiation, relationship management, and performance evaluation

Supervisory Responsibilities:

Supervise all direct reports and provide overall direction to the team

Mentor staff in their career growth and career plans

Qualifications:

[Required] Understanding of risk and controls within processes

[Required] Proven ability to communicate effectively with stakeholders, team, and leadership

[Required] Ability to work proactively in identifying risks and proposing solutions

[Required] Ability to plan/manage/prioritize work to meet objectives of multiple priorities/projects

[Required] Ability to balance technical guidance with management responsibilities

[Required] Strong presentation and communication skills

[Required] Strong analytical skills with an interest in designing innovative solutions

[Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel

[Required] Negotiation skills including listening and persuasion

[Required] Strong ability to use solution-oriented approach towards problem resolution

Technical Skills:

[Required] Experience supporting Windows desktop operating system environments

[Required] Experience deploying applications across enterprise desktop workstations using modern tools

[Required] Experience with a scripting language

[Required] Minimum of 3+ years of experience with VDI management solutions

[Required] Minimum of 3+ years of experience with O365

[Required] Desktop Application Troubleshooting

[Required] Experience operating in a DevOps culture

[Required] Passion to identify, investigate, and drive new technology within the organization

[Required] Experience with delivering VDI environment leveraging VMware Horizon and instant clone desktops

Education and/or Experience:

[Required] Bachelor's degree in Computer Science, Information Technology or a related field or equivalent experience

[Required] Minimum 3 years of experience in desktop engineering or end-user computing roles

[Required] Minimum 2 years of experience in people management roles

Certificates or Licenses:

[Preferred] Relevant Microsoft certifications such as MCSE, Microsoft 365 Certified

[Preferred] Relevant Microsoft certifications such as Windows Virtual Desktop Specialty

[Preferred] Relevant VMware certifications such as Desktop and Mobility (VCP-DTM)