Network Monitoring Engineer" at Fort Mill, SC, USA (Onsite)

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Network Monitoring
ServiceNow
SolarWinds
Dynatrace
AlertSite
Monitor network performance
system checks
Performance Monitoring

Job Details

Role: Network Monitoring Engineer

Location: Fort Mill, SC, USA (Fully Onsite)


Job description:

Key Responsibilities:

  1. Monitoring & Performance Management
  • Monitor network performance, respond to alerts, and troubleshoot issues promptly.
  • Utilize tools like ServiceNow, SolarWinds, Dynatrace, AlertSite, and DPA for proactive monitoring and issue resolution.
  • Analyze monitoring data to identify trends, anomalies, and recommend improvements.
  1. System Maintenance & Optimization
  • Perform routine system checks, maintenance tasks, and updates to ensure optimal performance.
  • Collaborate with datacenter teams for physical troubleshooting of devices.
  1. Incident Management & Documentation
  • Document and track incidents, resolutions, system changes, and maintain workflow/playbooks.
  • Ensure compliance with security policies and participate in incident response.
  • Participate in on-call rotation and provide 24/7 support for monitoring and SLA adherence
  1. Technical Support & Communication
  • Provide technical support to end-users and engage effectively with stakeholders.
  • Demonstrate strong communication skills with both technical and non-technical audiences.
  1. Collaboration & Vendor Coordination
  • Work with vendors, service providers, and global teams to optimize infrastructure.
  • Maintain positive team relationships, including remote collaboration.
  1. IT Knowledge & Standards
  • Possess good knowledge of IT infrastructure, event management, and ITIL standards.
  • Contribute to automation and continuous improvement initiatives
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