Site Reliability Engineer - Remote / Telecommute

Responsibilities:

• Use "Golden Images" for VM provisioning, ensuring OS patches and updates are tested in dev/test before production rollout.
• Oversee Active Directory and DNS updates for large-scale or critical deployments.
• Coordinate system refreshes, disaster recovery (DR) tests, and failovers for mission-critical applications such as Epic.
• Lead resolution of P1/P2 incidents, managing escalations when Level 2 cannot resolve, and facilitate major incident war rooms.
• Enforce Azure Policies and Role-Based Access Control (RBAC); manage vulnerability scans (e.g., Microsoft Defender) and remediation efforts.
• Update and manage firewall rules, NSGs, and other baseline security configurations.
• Manage complex migrations across environments or Azure regions, including re-platforming or re-architecting where necessary.
• Conduct advanced snapshot validations and coordinate system decommissioning tasks.
• Plan and execute resiliency and chaos engineering exercises, including rollback/failback testing.
• Perform regular security audits, document deviations from compliance, and drive remediation.
• Mentor and train Level 2 support teams through quarterly (or more frequent) sessions on new tools, processes, or environment updates.
• Serve as final escalation point for complex or unresolved infrastructure issues.

• Deep knowledge of Azure services: VM management, networking, storage, Active Directory, DNS, and security policies.
• Strong experience architecting and troubleshooting large-scale environments, both manually and through automation.
• Proficiency in scripting/automation using PowerShell or Azure CLI.
• Demonstrated expertise in incident management, root-cause analysis, and post-incident reporting.
• Experience with Epic system implementations (on-premises and/or cloud-based).

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Relevant Microsoft certifications (e.g., AZ-104, AZ-305) are a plus.