Overview
On Site
USD 40,000.00 - 45,000.00 per year
Full Time
Skills
Mentorship
Network Operations
Management
Customer Satisfaction
Billing
Auditing
Microsoft Office
Backup
Antivirus
Customer Relationship Management (CRM)
Network
System Deployment
Policies and Procedures
NOC
Active Directory
Microsoft Windows
IT Infrastructure
Servers
Switches
Routers
Knowledge Sharing
Communication
Problem Solving
Conflict Resolution
Network Administration
Computer Science
Information Systems
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are offering an exciting opportunity for a NOC Technician in MENTOR, Ohio. You will be part of our team, focusing on supporting network operations, managing client systems, and collaborating on various projects. Your role will be instrumental in maintaining client satisfaction and improving our internal processes.
Responsibilities:
Receive and address support calls, aiming to resolve issues remotely or on-site.
Maintain client jobs in the billing system and liaise with senior support staff for escalations or audits.
Implement remote updates and patches for client servers, Microsoft products, backup and antivirus systems, and client management systems.
Contribute to the design, development, implementation, deployment, and maintenance of client networks/systems.
Develop and improve internal monitoring and client network/system deployment policies and procedures.
Assist senior support staff with in-house or client projects as required.
Requirements
Minimum of 1 year of experience as a NOC Technician or in a similar role.
Proficiency in Active Directory and Windows OS.
Demonstrated ability to troubleshoot and resolve technical issues.
Familiarity with IT infrastructure including servers, switches, routers, etc.
Ability to work in a team environment and contribute to knowledge sharing.
Excellent verbal and written communication skills.
Ability to work in a rotational shift system, including nights and weekends.
Strong problem-solving skills and the ability to think critically.
Capability to work under pressure and prioritize tasks.
Relevant certifications in IT and network management will be considered a plus.
Bachelor's degree in Computer Science, Information Systems, or a related field is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering an exciting opportunity for a NOC Technician in MENTOR, Ohio. You will be part of our team, focusing on supporting network operations, managing client systems, and collaborating on various projects. Your role will be instrumental in maintaining client satisfaction and improving our internal processes.
Responsibilities:
Receive and address support calls, aiming to resolve issues remotely or on-site.
Maintain client jobs in the billing system and liaise with senior support staff for escalations or audits.
Implement remote updates and patches for client servers, Microsoft products, backup and antivirus systems, and client management systems.
Contribute to the design, development, implementation, deployment, and maintenance of client networks/systems.
Develop and improve internal monitoring and client network/system deployment policies and procedures.
Assist senior support staff with in-house or client projects as required.
Requirements
Minimum of 1 year of experience as a NOC Technician or in a similar role.
Proficiency in Active Directory and Windows OS.
Demonstrated ability to troubleshoot and resolve technical issues.
Familiarity with IT infrastructure including servers, switches, routers, etc.
Ability to work in a team environment and contribute to knowledge sharing.
Excellent verbal and written communication skills.
Ability to work in a rotational shift system, including nights and weekends.
Strong problem-solving skills and the ability to think critically.
Capability to work under pressure and prioritize tasks.
Relevant certifications in IT and network management will be considered a plus.
Bachelor's degree in Computer Science, Information Systems, or a related field is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.