VoIP Engineer Permanent Job Onsite in Franklin, TN

As part of our mission to provide exceptional call center care, we rely heavily on our cutting-edge phone systems. You will play a crucial role in maintaining and optimizing our on-premises Cisco CUCM & UCCX, Cisco Cloud Contact Center, and other auxiliary telephony systems. What sets this position apart is the chance to be involved right from the beginning. Our brand-new, state-of-the-art, 5-story building is almost complete, and you will have the unique opportunity to be part of the installation process for our phone infrastructure.

Technical skills necessary to be successful:

• 5+ years hands-on LAN and WAN design, implementation, and troubleshooting required.
• 5+ years hands-on design, implementation, and troubleshooting of Cisco Unified Communications systems, including Cisco Unified Communications Manager (Call Manager), Cisco Unity Connection, Cisco Unified Presence Server/IM & Presence, Cisco Emergency Responder, Cisco Unified Contact Center Express, Cisco Unified Intelligence Center, VCS Expressway architectures, Cisco Unified Workforce Optimization and Quality Management, Cisco Unified Border Elements, & Cisco Voice Gateways.
• 5+ years hands-on implementation, and troubleshooting of telephony and data circuits, including Fiber Circuits, Internet Circuits, SIP Trunks, T1 Lines, MPLS, ISDN PRI's, & Analog Lines required.
• 5+ years hand-on design, implementation, and troubleshooting of Cisco Routing and Switching equipment required.
• Active Cisco Professional Level Certifications (e.g. CCNA) preferable.

Nice to haves:

• Auxiliary Telephony Systems - Asterisk PBX Server, Session Border Controllers, and Singlewire InformaCast, PA System (IP/Analog). Experience desired.
• Contact Center Technology, Video and/or Tele-presence collaboration, and Data Center Networking Experience desired.
• Experience with Cisco Partner/Reseller Environment, Cisco Security Solutions (ASAs, IDS/IPA/802.1x, Dynamic Routing Protocols (BGP, OSPF, EIGRP), and Remote Teleworker Connectivity (IPSec VPNs, SSLVPNs, DMVPN) preferred.

Here's some of what you'll be responsible for:

• Serve as Tier II escalation point for all staff voice needs.
• Provide technical support and troubleshooting for Cisco switching and routing infrastructure including Voice Gateways, ATA s, ISR s, Nexus, & Catalyst devices.
• Provide enhancements to support daily operations for Cisco Unified Communications Manager, Unity Connections, & Cisco Unified Contact Center Express based on business stakeholder requirements.
• Ensure architecture, security, design, development, and testing standards are up-to-date and adhered to including the creation of technical documentation.
• Provide guidance to system security and ensure practices meet PCI certification processes.
• Keep current with technology and trends and propose governing principles to guide decision making pertinent to telephony infrastructure.

What can we offer you:

• We provide a competitive salary range and that s not all!
• Industry-leading Medical, Dental and Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday, and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs including free access to LinkedIn Learning platform