Administrator IT Services 4 - ServiceNow

RESPONSIBILITIES:
Kforce has a client in San Antonio, TX that is seeking an Administrator IT Services 4 - ServiceNow.

Key Responsibilities:
* Serve as the lead administrator and subject matter expert for the ServiceNow platform, including Incident, Problem, Change, Request, CMDB, Knowledge, and Asset Management modules
* Configure and maintain ServiceNow forms, workflows, business rules, client scripts, UI policies, and integrations
* Support upgrades, patches, and the overall health of the ServiceNow instance, ensuring platform stability and performance
* Collaborate with IT and business stakeholders to gather requirements, translate them into technical solutions, and implement enhancements
* Develop and maintain documentation for platform configuration, processes, and change management
* Ensure compliance with ITIL best practices and organizational IT governance policies
* Monitor system performance and usage, troubleshoot issues, and perform root cause analysis
* Integrate ServiceNow with other enterprise tools and platforms (e.g., monitoring, HR, finance, CMDB sources)
* Provide mentorship and guidance to junior administrators or analysts
* Partner with security teams to ensure data protection, access controls, and role-based permissions are correctly implemented

REQUIREMENTS:
* Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
* ServiceNow Certified System Administrator (CSA) required; Additional certifications (e.g., ITSM, Application Developer, or Implementation Specialist) are a strong plus
* 5+ years of hands-on experience with ServiceNow administration in a mid-to-large enterprise environment
* Strong expertise with ServiceNow modules and features, including ITSM, CMDB, Flow Designer, and Performance Analytics
* In-depth knowledge of JavaScript, REST/SOAP APIs, and ServiceNow scripting
* Familiarity with ITIL framework and ITSM best practices
* Excellent problem-solving, communication, and documentation skills
* Experience in Agile environments or Scrum teams preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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