Desktop Support Technician

  • New York City, NY
  • Posted 3 hours ago | Updated moments ago

Overview

On Site
$$19hr - $24hr
Contract - W2
Contract - 1 day((s))

Skills

Desktop Support Technician

Job Details

Job Description:

Pay Range: $19hr - $24hr
  • Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support.
  • Candidate will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
  • Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate.
  • Provide customers with training and advice on DB related technologies and updates during service visit.
  • Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge.
  • Educate and share with customers on new technology and processes to enhance technology adoption.
  • Provide customers with training and advice on Deutsche Bank related technologies and updates during service visits.
  • Utilise Service Now to record and track all incident related to service calls and appointments.
Skills and Experience:
  • Strong people skills and a knack for problem solving.
  • Excellent communication skills, both written and spoken.
  • Excellent time management skills and can make decisions quickly.
  • Previous experience supporting Investment Banking/financial environment is an advantage.
  • Knowledge of financial applications and MS Office suite of products.
  • Experience in customer service/support, client services, production support or technical support role working knowledge of Microsoft products such as O365, Teams, Windows OS 10/11.
  • Working knowledge of Windows OS 10/11, Apple Mac, and Mobile device (Apple, Android).
  • Strong technical skills related to desktop, mobile, End User compute environment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.