Overview
Skills
Job Details
Roles and Responsibilities:
Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom)
Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
Assist in triage and incident management with collection and analysis of performance metrics
Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance
Compose and send notifications to management for incidents.
Monitor and execute incident and change requests.
Able to type and communicate in an effective manner
Basic Qualifications:
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
High School diploma or equivalent and 5 years additional experience OR Bachelor s degree and minimum 1 year IT experience.
Past experience with help desk or Incident management.
Strong knowledge and understanding of networking
Basic understanding of Windows and Linux operating systems.
Ability to identify and relay information and symptoms detected by monitoring tools.
Ability to read and follow detailed instructions or procedures.
Effective communication skills
Must be able to work from Eagan, MN location. No remote work from any other location.
Preferred Qualifications:
Bachelor s Degree in Computer Science or associated discipline
Familiarity working with enterprise monitoring products
Working knowledge of IT Service Desk model.
Experience working in large-scale IT environment.