Jira Admin

Role:-Jira Admin

Duration: 6-12 months

Location:-San Francisco, CA, USA (hybrid )

We are seeking an experienced, US-based Jira Service Management (JSM) Cloud Migration

Consultant to lead the strategic assessment and execution of our transition from Jira
Server/Data Center to Atlassian Cloud. This critical, project-based role requires deep expertise
in Jira Service Management, a strong understanding of cloud migration best practices, and the
ability to navigate complex security and data compliance requirements, specifically concerning
Personally Identifiable Information (PII) and legacy code integration. The ideal candidate will
be adept at both strategic planning and hands-on technical collaboration to ensure a seamless
migration targeted for early 2026.
Key Responsibilities
1. Strategic Assessment & Planning
Conduct a comprehensive audit and assessment of all current Jira On-Premise
workflows, configurations, customisations, and integrations related to service
management and development processes.
Develop a detailed, phased migration strategy and cutover plan for moving all Jira
Service Management data, projects, and users to the Atlassian Cloud platform.
Identify and document potential risks, technical dependencies, and security/compliance
complexities, particularly regarding PII handling and legacy code integration.
Define the target state architecture, ensuring alignment with modern cloud best practices
and optimal performance within the Atlassian Cloud environment.
2. Security, Data, and Compliance
Develop and implement solutions to address security and access complexities
inherent in migrating sensitive customer data (PII).
Ensure the migration strategy is compliant with all relevant data privacy regulations and
internal security policies.
Advise on and configure enhanced security features within Jira Service Management
Cloud (e.g., access controls, encryption, data residency) post-migration.
3. Collaboration and Execution

Serve as the primary Atlassian Cloud subject matter expert for the migration project.
Work onsite with the local team in the US to facilitate direct communication and effective
problem-solving.
Collaborate closely with Support, QA, and Development teams to understand their
needs, map their existing processes to new Cloud workflows, and facilitate user
acceptance testing (UAT).
Provide technical guidance and knowledge transfer to internal administrators and
end-users before and after the migration.

Required Qualifications
7+ years of hands-on experience as a Jira Administrator, Consultant, or Solutions
Architect, with a strong focus on Jira Service Management (JSM).
Proven, direct experience successfully leading and executing migrations from Jira
Server/Data Center
Expert-level knowledge of Cloud security best practices, access management,
and governance.
Demonstrable experience working with systems containing Personally Identifiable
Information (PII) and deep understanding of the associated security and compliance
challenges.
Strong technical proficiency in Jira workflows, schemes, customisations, automation, and
integration with third-party tools.

Exceptional communication, documentation, and stakeholder management skills.
Preferred Qualifications
Active Atlassian Certification(s) (e.g., ACP-100 Jira Administrator, ACP-400 Jira
Service Management Administrator, or Cloud Migration certifications).
Familiarity with managing and migrating Confluence (currently on Cloud) and
integrating it effectively with the new JSM Cloud environment.
Experience modernizing workflows from legacy code/systems as part of a migration
project.