Technical Writer (Video Gaming Product Support) Remote US

The Technical Writer will simplify complex technical information into clear documentation that can be easily understood by various audiences. Their technical writing will enable Player Support to innovate and maximize its technologies that serve our player help experiences.
Technical writer responsibilities include:

• Gathering business requirements from the product team to define and author comprehensive functional and non-functional requirements.
• Work with Player Support product teams to establish approved wireframes and mock-up solutions for UI/UX initiatives.
• Assist the Player Support product group in managing the entire lifecycle of a product from its conception to release.
• Work with the Player Support Product, Design, Engineering, and Production teams to execute various technology solutions.
• Collaborate with cross-functional teams within Publishing.
• Helps establish acceptance criteria for the project test strategy and test plans.
• Attend stand-ups, grooming sessions, estimation meetings, retrospectives, and other product meetings with key stakeholders on a regular basis.
• Clearly communicate product requirements, scope, benefits, and results as appropriate to various levels of the business.

• 3-4+ years of experience writing functional, non-functional, technical requirements for software products.
• Proficient in writing documentation for business and technical workflows, structuring requirement documents, and documenting complex specifications.
• Background in computer science, or a data science undergraduate degree, or other technical degree is a plus.
• Proven track record of delivering on time and meeting organizational commitments.
• Experience working with third-party services, APIs, and content management systems
• Experience with Salesforce, Helpshift, AEM, and cloud solutions is a plus.
• Background in customer service is a plus.

• Demonstrated ability to understand and discuss technical concepts.
• Strong verbal and written communication skills.
• Excellent listening, oral, and written communication skills.
• Strong facilitation, presentation, and reporting skills are a plus
• Strong analytical, problem-solving solving and conflict resolution skills.
• Demonstrated ability to communicate technical information to technical and non-technical to various audiences.
• Knowledge of software development practices and data center / infrastructure / virtualization / networking / compute / storage / databases technologies.
• Strong interpersonal and teamwork skills.
• Self-motivated and works independently and as part of a team.
• Experience with Agile software product development.
• Demonstrated testing and test planning skills.
• Hands-on experience with Jira, Confluence, or related project management tools is a plus.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.