Junior Service Support Analyst_Charlotte, NC_Onsite

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Customer Service
IOS Development
IT Infrastructure
IT Operations
IT Security
IT Service Management
Lifecycle Management
Logistics
Management
Master Data Management
Mobile Device Management
Microsoft
Mobile Devices
Problem Solving
Organizational Skills
Technical Support

Job Details

Position: Service Support Analyst Junior (Endpoint MDM Deployment Contractor)
Location: 3205 Freedom Drive, Charlotte, NC 28208
Type: Onsite / In-Person Only

About the Role:
Mecklenburg County IT Services (ITS) is seeking a skilled Endpoint MDM Deployment Contractor to support our Unified Endpoint Management (UEM) team. This role plays a key part in the County s Evergreen Refresh initiative, ensuring secure and efficient deployment of mobile devices to County end users. The contractor will also serve as the first line of support for County-issued mobile devices.

Key Responsibilities:

  • Configure and set up mobile devices in alignment with the County s Evergreen Refresh program.

  • Coordinate deployments of mobile devices, including scheduling, logistics, and user handoff.

  • Receive, process, and track old devices for secure e-cycling and disposal according to County policy.

  • Provide first-level support for break/fix issues, troubleshooting, and inquiries related to County-issued mobile devices.

  • Collaborate with the UEM team to ensure seamless device transitions with minimal disruption to County operations.

  • Maintain accurate deployment, inventory, and support documentation.

  • Ensure compliance with County IT security standards and best practices during all deployment and support activities.

Required Skills & Experience:

  • Hands-on experience with mobile device deployment and configuration, including iOS platforms (3+ years).

  • Familiarity with Mobile Device Management (MDM) platforms such as Microsoft Intune, AirWatch, or similar (3+ years).

  • Strong troubleshooting and problem-resolution skills to provide effective end-user support (3+ years).

  • Excellent organizational skills to manage device scheduling, tracking, and handoffs (3+ years).

  • Ability to work collaboratively in a team environment while delivering excellent customer service (3+ years).

  • Strong attention to detail and commitment to IT security practices (3+ years).

Preferred Skills & Experience:

  • Experience with large-scale device deployment projects.

  • Knowledge of County or government IT operations, policies, and security standards.

  • Familiarity with device lifecycle management and e-cycling processes.

Why Join Us:
Be part of a dynamic IT team that supports the critical technology infrastructure of Mecklenburg County. Contribute to impactful projects while developing your career in a collaborative, secure, and growth-focused environment.

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