Senior EPIC Patient Analyst

Overview

Hybrid
Depends on Experience
Full Time

Skills

Epic
Operational Excellence
Scheduling
Web Portals
Workflow
Welcome module
MyChart module
Hello World module
Cheers (Contact Center and Campaigns)
Forms
Management
Messaging
Tablet
Patient Experience

Job Details

Important Reminders:

  1. Candidates must not require sponsorship upon FTE conversion
Job Information
Job Title:
Senior Epic Patient Experience Analyst
Job Description:
Seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. This role focuses on driving operational excellence across multiple patient-facing channels and ensuring a seamless digital experience. The ideal candidate will bring 7+ years of Epic experience, deep expertise in contact center technologies, and mandatory certifications in Epic Welcome, MyChart, Hello World, and Cheers (including Campaigns).
Key Epic Module Skills:
Welcome:
  • Configuring and optimizing patient pre-arrival check-in workflows.
  • Managing kiosk, tablet, and mobile check-in features.
  • Implementing patient intake and registration updates.
MyChart:
  • Configuring and managing patient portal and MyChart app features and access.
  • Supporting online scheduling, messaging, results viewing, and document sharing.
  • Patient-facing content and forms.
  • Monitoring portal usage and engagement metrics.
  • Troubleshooting and resolving patient access and technical issues.
  • Coordinating with operational teams to enhance patient self-service capabilities.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.