Service Desk Engineer L1 - Zensar Technologies Inc. - Plymouth, MA, US | Dice.com

Zensar Technologies Inc.

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Service Desk Engineer L1

Plymouth, MA, US • Posted 2 days ago • Updated 2 days ago

Full Time

On-site

$40,000 - $44,000/yr

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Job Details

Skills

Active Directory
IT Service Management
Microsoft Exchange
Microsoft SCCM
Microsoft Windows
Phone Support
Remote Desktop
ServiceNow
Service Desk
Virtual Private Network
Microsoft Office

Summary

Zensar is hiring a Service Desk Engineer - L1 with 0 1+ years of phone support and solid Windows technical experience, if you're passionate about IT support and eager to grow in a dynamic environment, we d love to hear from you!

Role: Service Desk Engineer L1

Location: Plymouth, MA (Onsite)

Duration: Full Time with Zensar

Job Description:

You might really grab our attention if you can:

0-1+ years of Phone support experience Mandatory
1+ years of Windows Technical Service desk experience is necessary.
Working knowledge Windows 10, Window 11
Knowledge in windows buildout
knowledge with the following: Windows, AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM etc.,
ITSM ticketing tools such as Ivanti, ServiceNow etc.,
User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,
Remote desktop connectivity applications, Windows end point support
MS Office Suite and application support
Web Application, VPN knowledge
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions.
Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: icimii
Position Id: 8805455
Posted 2 days ago

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Service Desk Engineer L1

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