Cisco Telecommunications Engineer

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

Cisco Telecommunications Engineer
Duration- 18 months
Location- Tampa, FL
Onsite- 4- 5 days per week

Job Order #:234953

Requirements:

• CISCO CUCM required.
• contact center experience.
• call routing experience.

Responsibilities:

• Defining Configuration Specifications and Business Analysis Requirements:
• 
  
  
  
  • Collaborate with stakeholders to understand collaboration technology needs.
  • Define configuration specifications collaboration systems.
  • Gather business analysis requirements to align solutions with organizational goals.
  
  
• System Management and Optimization:
• 
  
  
  
  • Configuration, maintenance, and optimization of collaboration systems.
  • Plan and execute MAC requests related to collaboration systems.
  
  
• Quality Assurance:
• 
  
  
  
  • Perform quality assurance checks on collaboration systems and processes.
  • Ensure collaboration systems meet performance standards and user expectations.
  
  
• Technical Troubleshooting:
• 
  
  
  
  • Investigate, troubleshoot and remediate collaboration systems issues.
  • Provide recommendations to the team for improvements.
  
  
• Contractor Management:
• 
  
  
  
  • Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.
  • Ensure timely project execution and adherence to quality standards.
  
  
• System Experience:

• 
  
  
  
  • Cisco CUCM VoIP System
  • Cisco PCCE (Contact Center System)
  • Cisco Cube
  • Cisco Video Conference systems Managed via Control Hub
  • Microsoft Teams meetings
  
  

Responsibilities:

• Proven experience in managing Cisco collaboration and Contact Center technologies.
• Strong troubleshooting skills and ability to handle complex issues.
• Dial plan and call flow/routing management
• Project management experience for successful system implementations.
• Vendor management experience.
• Excellent communication and collaboration skills.

Associate/Intermediate level:

• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft Certified: Teams Support Engineer Specialty - Certifications | Microsoft Learn
• SIP Training and SSCA Certification - SSVVP Voice and Video over IP training and certification (thesipschool.com)
• Certification | BICSI - Installer & Technician, DCDC
• Professional/Expert/Advanced level:
• Microsoft 365 Certified: Teams Voice Engineer Expert
• SIP Training and SSCA Certification - SSCA 'Elite' SIP training and SIP Certification (thesipschool.com)
• Certification | BICSI RTPM, RCDD
• CCNP Collaboration - Training & Certifications - Cisco
• CCIE Collaboration Certification and Training - Training & Certifications - Cisco