IT Support Specilist

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2

Skills

Desktop
Laptop
Printer
Windows
Support
Mac
Software
Hardware
Desktop Support
IT Support
Helpdesk Support

Job Details

Operating system imaging of laptops and desktops, scheduling, post imaging support &
troubleshooting, remote operating system deployments, surplus equipment pickups, PC
refresh, new hire system deployments
Using knowledge and experience with Windows (XP/Windows7/Windows 10/Mac) to
provide desktop hardware & software break/fix support.
Troubleshoot and resolve desktop hardware, application, printing and networking
issues.
Resolve desktop issues according to defined IT/ITIL processes/procedures to meet
service level objectives and user commitments.
Using excellent people and customer service skills, manage user expectations and
address escalations according to defined processes
Maintain hardware asset databases
Works with and collaborates with external vendor support teams to resolve issues
Performs other duties as assigned.
SKILLS
Experience with Windows (XP/Windows7/Windows 10/ Mac) providing desktop
hardware & software break/fix support.
Experience in remote troubleshooting.
Experience on Ticketing Tool like Remedy, ServiceNow etc.
Basic User & Security Group Active Directory administration

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