Overview
On Site
Contract - W2
Skills
IT Operations
Business Systems
Project Management
Collaboration
Status Reports
Project Implementation
Computer Hardware
Field Service Management
Testing
Servers
Computer Networking
Onboarding
System Documentation
Productivity
Documentation
System Integration
Acquisition
Dynamics
Microsoft Dynamics GP
Technical Support
Help Desk
Customer Relationship Management (CRM)
Enterprise Resource Planning
Training
Field Service
Microsoft Windows
Communication
Management
Computer Science
Job Details
Job Details
IT Support & Systems Specialist (Margate, FL - Hybrid)
A well-established vertical transportation company in Margate, FL is seeking an experienced IT professional to join their team in a hybrid capacity. This position plays a critical role in managing day-to-day IT operations, supporting users, and maintaining key business systems.
The role will be central to a 9-month rollout of a field service management platform and integration of newly acquired companies. Ideal candidates will bring a strong IT support background, project management experience, and a proven ability to train and support junior employees. You'll work closely with both internal teams and third-party vendors.
Day-to-Day Responsibilities
Desired Skills
IT Support & Systems Specialist (Margate, FL - Hybrid)
A well-established vertical transportation company in Margate, FL is seeking an experienced IT professional to join their team in a hybrid capacity. This position plays a critical role in managing day-to-day IT operations, supporting users, and maintaining key business systems.
The role will be central to a 9-month rollout of a field service management platform and integration of newly acquired companies. Ideal candidates will bring a strong IT support background, project management experience, and a proven ability to train and support junior employees. You'll work closely with both internal teams and third-party vendors.
Day-to-Day Responsibilities
- Plan and manage IT projects, including timelines, coordination, and status reporting
- Act as the internal point of contact for project execution with third-party vendors and departments
- Provide hands-on technical support for desktop systems, hardware, and applications
- Oversee help desk operations and resolve issues for both on-site and remote users
- Support the implementation of a new field service management platform, including rollout, testing, and training
- Administer and maintain ERP systems such as Dynamics 365 Business Central and Dynamics GP
- Monitor and troubleshoot local infrastructure, servers, and basic networking systems
- Manage user onboarding/offboarding, access rights, and system documentation
- Deliver training and support to field employees to drive adoption and productivity
- Identify opportunities to improve IT processes, documentation, and response times
- Assist with IT systems integration related to acquisitions
Desired Skills
- Expertise in Dynamics 365 Business Central and/or Microsoft Dynamics GP
- Proven experience managing IT projects, including software implementations or infrastructure upgrades
- Ability to balance timelines, stakeholders, and competing priorities
- Strong background in IT support and help desk ticket resolution
- Demonstrated success leading CRM or ERP rollouts
- Skilled at training non-technical users, especially in field service environments
- Familiarity with Windows-based server and infrastructure support
- Excellent communication skills with both technical and non-technical users
- Self-motivated and able to manage multiple tasks independently
- Degree or certifications in IT, Computer Science, or related fields
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.