Overview
On Site
USD 24.54 - 28.41 per hour
Contract - W2
Contract - Independent
Skills
Help Desk
SAP BASIS
SAINT
IT Operations
Repair
Microsoft Outlook
Network
Wireless Communication
Printers
Computer Hardware
Laptop
Mobile Devices
Knowledge Base
Technical Support
Tier 1
Tier 2
Microsoft Windows
Microsoft Office
Active Directory
User Administration
Computer Networking
IP
Intellectual Property
Endpoint Protection
Cyber Security
Communication
Customer Service
Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst II to join our team on a contract basis in Saint Charles, Missouri. This position involves providing Tier 2 technical support to resolve complex issues and ensure seamless IT operations. If you have a strong background in troubleshooting, customer service, and IT systems, we encourage you to apply.
Responsibilities:
Address and resolve Tier 2 technical support issues escalated from Tier 1 teams.
Diagnose and repair hardware and software problems on Windows-based systems.
Provide support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
Configure and troubleshoot network connectivity issues such as Wi-Fi and printers.
Perform Active Directory tasks such as resetting passwords, managing user accounts, and updating group memberships.
Monitor endpoint protection tools and implement basic cybersecurity practices.
Escalate critical IT issues to specialized teams when necessary.
Assist in deploying new hardware and software, including laptops, desktops, and mobile devices.
Document solutions thoroughly to enhance the knowledge base.
Deliver both remote and in-person technical support to end users.
Requirements
Minimum of 2 years' experience in IT support, preferably in Tier 1 or Tier 2 roles.
Proficiency in Microsoft Windows OS, Microsoft 365, and Office applications.
Hands-on experience with Active Directory user administration.
Solid understanding of networking concepts such as IP configuration and printer connectivity.
Familiarity with endpoint protection tools and cybersecurity protocols.
Excellent troubleshooting skills combined with strong communication and customer service abilities.
Capability to manage tasks independently and adapt to a dynamic work environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst II to join our team on a contract basis in Saint Charles, Missouri. This position involves providing Tier 2 technical support to resolve complex issues and ensure seamless IT operations. If you have a strong background in troubleshooting, customer service, and IT systems, we encourage you to apply.
Responsibilities:
Address and resolve Tier 2 technical support issues escalated from Tier 1 teams.
Diagnose and repair hardware and software problems on Windows-based systems.
Provide support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
Configure and troubleshoot network connectivity issues such as Wi-Fi and printers.
Perform Active Directory tasks such as resetting passwords, managing user accounts, and updating group memberships.
Monitor endpoint protection tools and implement basic cybersecurity practices.
Escalate critical IT issues to specialized teams when necessary.
Assist in deploying new hardware and software, including laptops, desktops, and mobile devices.
Document solutions thoroughly to enhance the knowledge base.
Deliver both remote and in-person technical support to end users.
Requirements
Minimum of 2 years' experience in IT support, preferably in Tier 1 or Tier 2 roles.
Proficiency in Microsoft Windows OS, Microsoft 365, and Office applications.
Hands-on experience with Active Directory user administration.
Solid understanding of networking concepts such as IP configuration and printer connectivity.
Familiarity with endpoint protection tools and cybersecurity protocols.
Excellent troubleshooting skills combined with strong communication and customer service abilities.
Capability to manage tasks independently and adapt to a dynamic work environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.