Overview
Skills
Job Details
Job Purpose: The candidate selected for this position must be a highly motivated, self-starter, independent worker with high initiative. The candidate must have excellent communication, organization, and critical thinking skills with a keen attention to detail. The scope of work the candidate will perform is broad. The candidate will lead the enterprise-wide implementation of ServiceNow Business Continuity Management (BCM) module, ensuring seamless integration with existing ServiceNow applications and third-party systems. The candidate will coordinate with Information Security staff to implement comprehensive risk procedures across the enterprise.
About the Candidate: Qualifications Education - Computer Science or another related field.
This position requires the following experience and/or knowledge:
1. 5-7 years of experience in business continuity planning, disaster recovery, or enterprise risk management roles. 2. 3-5 years of hands-on ServiceNow platform experience, including at least 2 years working with ServiceNow GRC modules (BCM, Risk Management, or Policy & Compliance) 3. Strong background in enterprise software implementation and integration projects, preferably with ServiceNow or similar platform technologies. 4. Experience leading cross-functional implementation projects, managing stakeholder relationships, and driving organizational change.
Job Specific Knowledge, Skills and Abilities
1. Knowledge of ServiceNow Platform Architecture - Deep understanding of ServiceNow BCM module, CMDB integration, and workflow automation 2. Knowledge of Business Continuity Standards - ISO 22301, NFPA 1600, and industry-specific regulatory frameworks 3. Knowledge of Risk Management Methodologies - Quantitative and qualitative risk assessment, business impact analysis, and threat modeling 4. Knowledge of IT Infrastructure and Services - Enterprise architecture, cloud services, disaster recovery technologies, and ITIL frameworks 5. Knowledge of Integration Technologies - REST/SOAP APIs, middleware platforms, and enterprise system connectivity 6. Skilled in ServiceNow Development - Advanced scripting, custom application development, and system configuration 7. Skilled in Workflow Automation - Process design, orchestration, and automated response system development 8. Skilled in Data Analysis and Reporting - Performance analytics, dashboard creation, and compliance reporting 9. Skilled in System Integration - API development, data synchronization, and third-party platform connectivity 10. Skilled in Testing and Validation - Exercise design, automated testing workflows, and results analysis 11. Skilled in Project Management - Large-scale implementation planning, resource coordination, and stakeholder management 12. Skilled in Crisis Management - Incident response coordination, emergency communication, and recovery planning 13. Ability to Perform Systems Thinking - Understanding complex interdependencies and cause-effect relationships 14. Ability to Perform Problem-Solving - Root cause analysis, solution design, and optimization identification 15. Ability to Communicate Technical Information - Clear procedure writing, user guide creation, and system documentation 16. Ability to Engage Stakeholders - Executive presentation, cross-functional collaboration, and change management 17. Ability to Lead Change Management - Organizational transformation, user adoption, and cultural integration 18. Ability to Make Risk-Based Decisions - Risk-based judgments, priority setting, and resource optimization 19. Ability to Coordinate Cross-Functional Teams - Team leadership, resource allocation, and performance management 20. Ability to Drive Continuous Improvement - Innovation promotion, best practice implementation, and optimization culture 21. Ability to plan, organize, coordinate, prioritize, and manage complex work assignments and project schedules. 22. Ability to follow established processes and practices. 23. Ability to adhere to compliance standards. 24. Ability to ensure thorough and complete communication with all stakeholders and the chain of command, including immediate and appropriate follow-through.
Primary Job, Duties and Tasks
1. Configure and customize ServiceNow BCM module to meet enterprise requirements 2. Integrate ServiceNow BCM with existing ServiceNow applications (ITSM, ITOM, CMDB) and third-party systems 3. Develop custom forms, business rules, and UI policies to optimize BCM functionality 4. Manage ServiceNow BCM system upgrades, patches, and feature enhancements 5. Utilize ServiceNow CMDB integration to identify and map critical IT services and dependencies 6. Configure business impact analysis (BIA) tools and automated RTO/RPO calculations 7. Develop service dependency mapping and single point of failure identification procedures 8. Design and implement standardized business continuity plan templates within ServiceNow BCM 9. Configure automated plan maintenance, version control, and approval workflows 10. Develop comprehensive ServiceNow BCM training programs for all user types 11. Create user guides, process documentation, and self-service resources 12. Conduct training sessions and workshops for platform users and administrators 13. Monitor ServiceNow BCM performance and identify optimization opportunities 14. Implement automated feedback collection and analysis procedures 15. Develop continuous improvement workflows and enhancement tracking systems 16. Must complete daily reporting activities 17. Other duties as assigned |
About ArnAmy, Inc.: ArnAmy, Inc. is a leading information technology consulting and software development firm in Tallahassee, FL since 2007. ArnAmy has been providing high quality services to clients and prides itself in implementing dependable solutions to ensure client's success. ArnAmy is formed and led by principle centered leaders with Subject Matter Expertise in all disciplines of Information Technology. Company has proven record of 100% successful projects and 100% satisfied clients, and employees. We are inviting bright professionals with integrity and have passion to achieve higher goals to join our award winning (Tallahassee s BEST in IT Solutions 2017 &2016) excellent and talented team. ArnAmy, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or marital status. Women and Minorities are encouraged to apply. PLEASE SEND RESUMES AND SALARY EXPECTATIONS TO THANK YOU! |