Help Desk Technician

Salary: $27.00 Hourly
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 15964
Department: County Clerk's Office
Opening Date: 12/12/2025
Closing Date: 12/26/2025 11:59 PM Central

Position Description
Client Technology Analyst - with limited direction provides technical support for end users in the Harris County Clerks Office, Election Division Provides strong customer service for all customers, including assisting with VIPs.
Duties and Responsibilities:

• Provides advanced troubleshooting of PC, other endpoint hardware (including but not limited to printers, scanners, tablets, and smart phones) and software issues.
• Provisions new network accounts, password resets, etc. Actively manages user technology inventories (workstations, devices, etc).
• Works independently with a high level of productivity.
• Provide client-side support for department users including account provisioning and permissions, desktop support (hardware and software), desktop provisioning (imaging, software installations, VoIP phones, tracking of hardware assets), and managing/tracking IT inventory and licensing.
• Provides on-site and remote support for elections, including participation in physical deployment and setup of certain locations.
• Partners with Harris County Universal Services to ensure proper procedures for desktop imaging, endpoint protection, and general system configurations are being followed.

Harris County is an Equal Opportunity Employer

;br>If you need special services or accommodations, please call or email
Requirements
Education and Experience:

• High School Diploma or G.E.D. equivalent from an accredited educational institution.
• Two (2) or more years of demonstrable experience supporting endpoints (including desktops, laptops, and smart phones) in a large enterprise, advanced experience supporting desktop productivity and business applications.

Knowledge, Skills, and Abilities:

• Exceptional technical troubleshooting skills.
• Proven skill working on PC operating system and hardware.
• Excellent interpersonal and written/oral communication skills.
• The ability to interact with staff at all levels, including VIPs.
• The ability to work independently with a high level of productivity and accuracy.
• Ability to work extended hours during election periods.
• MUST have exceptional customer service skills.
• Ability to identify and troubleshoot complicated issues.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
General Information
Position Type and Typical Hours of Work:

• Regular Full-time
• Monday - Friday | 8:00 A.M. - 4:30 P.M.
  
  • Overtime hours as required.
  • During election periods the IT department is required to be on-call / providing support during evenings and weekends.

Salary:

• $27.00 Hourly

Work Environment and Physical Demands:

• This job operates in a professional office environment as well as warehouse and branch locations.
• This role routinely uses standard office equipment such as computers, phones, copiers, filling cabinets.

Location:

• 15600 Morales Rd, Houston, TX 77032

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
01

Which of the following best describes your highest level of education completed as it relates to this position?

• High School or GED diploma
• Associates Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02

Which of the following best describes your verifiable years of demonstrable experience supporting endpoints (including desktops, laptops, and smart phones) in a large enterprise, advanced experience supporting desktop productivity and business applications?(To be considered, qualifying experience must be documented in your application's employment history)

• Less than two (2) years
• Two (2) years but less than three (3) years
• Three (3) years or more
• I do not have this experience

03

Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions:Advanced:A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons.Intermediate:A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons.Basic:A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it.Entry Level:A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced
• Intermediate
• Basic
• Entry Level
• Not proficient

Required Question