Help Desk Analyst

  • Augusta, ME
  • Posted 2 days ago | Updated 2 days ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2

Skills

Communication
Computer Hardware
Customer Service
Help Desk
Microsoft Windows
Operating Systems
Research

Job Details

Help Desk Analyst

Location: Onsite Augusta-Maine

Top 3 Skills:
1 to 3 years of experience in a similar role
Experience with Windows OS
Must have strong written and verbal communication skills

Job Description:
Provides technical assistance, support, and advice to end users for hardware, software, and systems.
Provides hands-on technical assistance to business and technical users.
Investigates and resolves computer software and hardware problems of users.
Serves as a contact for level 1 support.
Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
Determines whether problem is caused by hardware, software, or system.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Experienced with a variety of call-tracking software and systems.
Reads trade magazines and engages in independent study to maintain required Skill Set/Skill Level/Experience current industry knowledge.
Follow quality standards and displays strong customer service skills.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken.

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