Systems Administrator

JOB DESCRIPTION

Title: Systems Administrator
Reports to: Director of IT

Overview

The Systems Administrator provides frontline technical support for end users while also maintaining and administering the Organizations IT infrastructure. This hybrid role includes help desk support, Windows Server and network administration, system monitoring, backup management, and proactive system optimization to ensure consistent performance, availability, and security across IT resources.

Responsibilities

End User Support

• Provide technical assistance for local and remote users via phone, email, or in person.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Document support activities, solutions, and escalate issues as needed.
• Install, configure, and maintain end user systems, including desktops, laptops, printers, and peripheral equipment.
• Maintain asset tracking systems, helpdesk ticketing systems, and user documentation.

Systems Administration

• Perform daily monitoring to verify availability and integrity of servers, hardware, and critical system processes.
• Execute and verify daily backups; ensure offsite or cloud recovery media is created and properly cycled.
• Create, modify, and delete user accounts and access rights as required.
• Install, configure, and rebuild servers and systems as necessary.
• Repair and recover from hardware or software failures, coordinating recovery steps as needed.
• Maintain configuration procedures and system documentation.
• Apply system patches, updates, and configuration changes; introduce new tools and utilities as appropriate.
• Tune system performance, monitor system capacity, manage CPU, memory, and disk resources.
• Configure and manage hardware, storage, and system software to meet operational and project requirements.
• Support infrastructure and application systems including Active Directory, file shares, print servers, and virtualized environments.

Projects and Improvements

• Provide planning and implementation support for infrastructure projects.
• Research and recommend hardware and software solutions to improve reliability and performance.
• Participate in disaster recovery planning and testing.

Qualifications

• Associate s degree in Computer Science, Information Systems, or related field. Bachelor s degree preferred.
• 2 5 years of experience in IT support and systems administration.
• Microsoft, CompTIA, or VMware certifications preferred (e.g., MCSA, CompTIA Server+, or VCP).
• Experience with Windows Server administration, Active Directory, Group Policy, and backup solutions.
• Familiarity with networking concepts including TCP/IP, DNS, DHCP, VPN, and VLANs.
• SAP or ERP system support experience is a plus.
• Scripting or light programming experience (e.g., PowerShell, VB.NET) is a plus.

Skills & Competencies

• Strong troubleshooting skills for both user-facing and backend systems.
• Excellent verbal and written communication.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong documentation and process improvement mindset.
• Customer-focused attitude with a passion for delivering quality service.
• Ability to work independently and as part of a team.