Overview
On Site
USD 100,000.00 - 150,000.00 per year
Full Time
Skills
Pivotal
Business Process
Continuous Improvement
Procurement
Collaboration
Licensing
Service Delivery
Technical Writing
Organizational Management
Change Management
Computer Hardware
Policies and Procedures
IT Service Management
Help Desk
Field Engineering
Network Operations
Budget
Auditing
WebEx
Avaya CMS
Ceridian
Communication
Leadership
Management
Project Management
Strategic Planning
Operating Systems
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced IT Service Delivery Director to lead and optimize the delivery of IT services for University Health in San Antonio, Texas. This role is pivotal in ensuring that technological solutions align seamlessly with critical business processes, while driving continuous improvement across various IT functions such as Help Desk, Field Engineering, Network Operations, Data Center Engineering, and end-user procurement. The ideal candidate will manage complex, interdependent projects to support strategic goals and foster collaboration with IT partners to identify and implement innovative solutions.
Responsibilities:
Define, implement, and continuously enhance IT service delivery processes to meet organizational needs.
Manage multiple complex projects simultaneously, ensuring alignment with strategic goals and objectives.
Collaborate with IT partners to identify and deploy strategic technology solutions that drive business success.
Assemble and oversee cross-functional teams to execute projects efficiently and effectively.
Monitor and manage project budgets, ensuring accurate licensing, maintenance, and service agreements.
Supervise and organize the activities of Service Delivery staff, promoting timely and proficient task execution.
Develop and deliver technical documentation and briefings tailored to all levels of organizational management.
Implement and enforce change management controls for system updates and new implementations.
Maintain and manage cost center budgets, including compensation, supplies, software, and hardware.
Support strategic planning efforts by contributing to the development of departmental standards, policies, and procedures.
Requirements
Minimum of 7 years of experience in IT service delivery or related field.
Proven expertise in managing IT services across areas such as Help Desk, Field Engineering, and Network Operations.
Strong skills in budgeting, auditing, and managing financial processes.
Proficiency in tools such as Cisco Webex Meetings, Avaya CMS, and Ceridian.
Excellent communication and leadership abilities to manage cross-functional teams and stakeholders.
Experience with project management and strategic planning in a technology-driven environment.
Familiarity with end-user technologies, operating systems, and local-area networks.
Ability to adapt work methods to accommodate diverse cultural, physical, and developmental needs of customers.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced IT Service Delivery Director to lead and optimize the delivery of IT services for University Health in San Antonio, Texas. This role is pivotal in ensuring that technological solutions align seamlessly with critical business processes, while driving continuous improvement across various IT functions such as Help Desk, Field Engineering, Network Operations, Data Center Engineering, and end-user procurement. The ideal candidate will manage complex, interdependent projects to support strategic goals and foster collaboration with IT partners to identify and implement innovative solutions.
Responsibilities:
Define, implement, and continuously enhance IT service delivery processes to meet organizational needs.
Manage multiple complex projects simultaneously, ensuring alignment with strategic goals and objectives.
Collaborate with IT partners to identify and deploy strategic technology solutions that drive business success.
Assemble and oversee cross-functional teams to execute projects efficiently and effectively.
Monitor and manage project budgets, ensuring accurate licensing, maintenance, and service agreements.
Supervise and organize the activities of Service Delivery staff, promoting timely and proficient task execution.
Develop and deliver technical documentation and briefings tailored to all levels of organizational management.
Implement and enforce change management controls for system updates and new implementations.
Maintain and manage cost center budgets, including compensation, supplies, software, and hardware.
Support strategic planning efforts by contributing to the development of departmental standards, policies, and procedures.
Requirements
Minimum of 7 years of experience in IT service delivery or related field.
Proven expertise in managing IT services across areas such as Help Desk, Field Engineering, and Network Operations.
Strong skills in budgeting, auditing, and managing financial processes.
Proficiency in tools such as Cisco Webex Meetings, Avaya CMS, and Ceridian.
Excellent communication and leadership abilities to manage cross-functional teams and stakeholders.
Experience with project management and strategic planning in a technology-driven environment.
Familiarity with end-user technologies, operating systems, and local-area networks.
Ability to adapt work methods to accommodate diverse cultural, physical, and developmental needs of customers.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.