Customer Management, Technology & Engineer Fellow

Description

Department: Information Technology, MTA Headquarters

Location: 2 Broadway, New York, NY 10004

Position Title: Customer Management Technology & Engineer Fellow

Hourly Rate: $23.00 (Graduate)

OVERVIEW OF DEPARTMENT:

The Customer Management department is responsible for developing IT metrics and processes that will drive customer satisfaction. It enables MTA IT operational units to understand the overall information needs of the transportation agencies and the communities they serve to optimize the adoption and use of information technology.

RESPONSIBILITIES:

The intern will collaborate with the IT Customer metrics team to create/Improve MTA IT dashboards, analyze MTA IT Data and identify trends and develop improved processes based on data analysis.

• Power BI Dashboard creation - Create dashboards of MTA IT Data, enabling executive management to review consolidated data to make information decisions.
• IT Workload trend analysis - Review data and identify trends or problems for action.
• Process Improvement - Review IT Processes, analyze with metrics and offer productive solutions.
• Develop presentations for executive management.
• Coordinate executive level meetings.
• Translates business requirements to technical requirements.
• Assists with the development of effective reports and documents to communicate findings and analysis to product team and business stakeholders.
• Supports with the development of service/risk/product descriptions and helps maintain service/product catalogs and documentation.
• Performs other duties and tasks as assigned

PROJECTS:

• Collaborate with the IT Customer metrics team to create and maintain IT workload.
• Workforce performance.
• Organizational structure dashboards.

REQUIRED QUALIFICATIONS:

• Proficiency in Microsoft Office Suite is a must.
• The candidate should possess organizational, analytical and communication skills.
• The candidate should be able to work well under pressure and prioritize tasks effectively.
• The candidate should have a keen eye for detail and be able to work independently while being an active team player.

REQUIRED EDUCATION:

• Matriculated in a graduate program in good standing with at least 2.8 GPA
• Major(s) Preferred: Data Science, Computer Science, or related field.

All applicants must be authorized to work in the United States at the time of application. Students' transcript must be submitted.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.