Production Support Lead - Santa Clara, CA (Onsite)

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Production Support Lead
Production Support
Python
NumPy
React.js
SQL
Stored Procedures
Pandas
Physical Layer
Problem Solving
ROOT
SLA
Swift
Data Warehouse
Jenkins
Management
Microsoft SSIS
Microsoft TFS
Offshoring
Analytical Skill
Communication
Conflict Resolution
Continuous Improvement
D3.js
Web API
jQuery
mvc
Bootstrap

Job Details

Production Support Lead:
Minimum 8+ years of experience in production support and should have handled customers directly.
Strong analytical abilities to find out the root cause and troubleshoot the issues in production.
Should have worked with team in offshore and onsite to provide swift response and solution to customer problems in production environments.
Should know how to provide tactical/ workaround & long term solutions for customer problems
Hands on experience in handling production support tickets from L1 to L4 based on SLA metrics defined for production support tickets as well.
Should have sound knowledge of SLAs, Metrics and should have worked on maintaining and managing the same

Technical Skills:
Python experience - working in Data models, data frames data warehousing concepts. Pandas, NumPy etc.
Python APls, Strong with SQL, MVC, Web api,, Bootstrap, JQuery, SQL stored procedure.
Good to have TFS, Jenkins, Bit Bucket, React JS, D3, SSIS, SSRS
Good problem solving capabilities and good in Continuous improvement program in developed applications.
Excellent written and verbal communication skills

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