Operations Vendor Systems Analyst

Role: Operations Vendor Systems Analyst
Location: Wilmington, Delaware (3-4 Days from Office)
Job type: Contract

Interview Process:

• 1^st Round Virtual
• 2^nd Client Round In-Person (Preferred)
• HR Round: Internal

Job Description:

• Serve as the primary point of contact for Incident reporting to related to day-to-day operational issues. Coordinating efforts toward remediation with Fiserv staff as needed. Meet weekly with Fiserv's Account Executive to review open issues and projects to ensure CFC's needs are addressed and remediated in a timely manner.
• Working across various internal departmental lines to ensure that CFC's Fiserv system configuration needs are meeting the current financial, regulatory, and operational landscape.
• Monitor changes to the Federal Reserve Prime Rate, CFC Operational updates, Marketing initiatives, etc. and plan/execute Fiserv system updates accordingly.
• Creating and maintaining the Fiserv system configuration to ensure cardholder plastics are mailed according to regulatory requirements, and include the proper cardholder agreements, bank privacy policy documents and branded plastic based on the product offering.
• Creating and maintaining the Fiserv system configuration for customer letters generated via the Fiserv Optis credit processing system on CFC's behalf; ensuring that requirements such as regulatory footers, mini-Miranda verbiage, etc. are met.
• Managing the Fiserv system configuration for card carriers and statements on an as needed basis.
• Monitoring Fiserv's performance in statement and letter mailing as related to contractual Service Level Agreements. Reporting results monthly to the Executive Team.

Additionally, this role performs the following monitoring and reporting for the Operations Department daily:

• Card Issuance processed via Fiserv CIU (Card Issuance Unit)
• Failed Cycle Code Non-Monetary transactions supporting remediation via the Back office
• Consumables in storage at the Fiserv Embossing facility in Chesapeake, VA. These include all the items required to fulfill cardholder plastic packages, such as plastics, Cardholder Agreements, Mastercard Guide to Benefits pamphlets, Card Activation labels, and other inserts that may be necessary.
• Management of the catalog of test accounts in support of testing efforts in QA, IT, and external business partners.

Thanks & Regards,
Shubham Kumar
Last Word Consulting Inc.
Direct: +1
Office: +1- Ext 418
Email: