Overview
Skills
Job Details
Absolutely no third parties please !!
This is a 100% remote opportunity for a ServiceNow Business Analyst that currently resides in one of the following states: Wash DC, MD, VA, DE, WV, NC, PA, FL, NJ, NY, TX AND is open to becoming a FTE employee to our client, a major Healthcare Insurance organization, within 12 months of the assignment starting. The ServiceNow Business Analyst will assist our client in reviewing, analyzing, and evaluating user needs to create effective solutions that align with overall business strategies. They will be responsible for capturing business requirements in the form of agile stories and workflows, ensuring that these requirements are articulated clearly for developers. Effective communication with all stakeholders throughout the requirements gathering and testing process is vital to the success of the projects. Additionally, they will manage the team-s work queue as needed and ensure that development timelines are met. This position requires a detail-oriented individual who can work collaboratively with various teams to drive successful project outcomes.
Responsibilities
Document requirements and create clear specifications that can be understood by the ServiceNow development team
Enable agile methodologies and capture business requirements in agile stories
Liaise with stakeholders and developers to ensure that the solutions developed meet the needs of the business and its users
Provide proper communications to all stakeholders throughout the requirement and testing process
Manage the team work queue as needed.
Required Skills
3 years as a Business Analyst with at least 2 years of ServiceNow experience / knowledge. Must have at least 2 modules of ServiceNow expertise.
BS Degree is preferred but in lieu of a degree, 4 years of additional experience is acceptable (7 total)
Experience in IT Service Management design, transition or operations processes
Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform (ITSM, ITOM, and CMDB areas)
Understanding Scrum Methodology
Expert organizational and time management skills with the ability to prioritize, self-starter able to work independently with minimum of supervision
Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
Decompose high-level information into details
Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
Demonstrate experience in communicating across all levels of an organization, at the most senior levels
Apply today for immediate consideration !!