Business Systems Product Manager

Position Requirements:

• BA/BS Bachelor s Degree
• 3+ years of professional experience in Product Management or Product Development
• 2+ years of managing cross-functional teams
• Demonstrated ability to perform thorough discovery activities, translate information into customer needs and create meaningful requirements
• Professional Agile experience, including story writing and backlog prioritization/management
• Excellent communication and presentation skills
• Experience with Microsoft Dynamics, Zuora, Drupal platform, etc. is a plus

Position Summary:

The Business Systems Product Manager is key member of the client's Business Systems team. This position is entirely dedicated to the overall management and enhancement the Company s business systems, which are used by the company s business teams and external customers.

Position Responsibilities - Other duties may be assigned:

• Build, enhance and maintain business systems / solutions used to manage the internal business processes (e.g. billing, subscription services, customer support activities, etc.).
• Work directly with internal customers to perform discovery and requirements gathering activities.
• Write epics and user stories and prioritize backlog based on product strategy and vision.

o Create detailed documentation and requirements that will be used by the system architects, developers and QA team members to make functional changes to the product. The documentation will include technical details related to data updates, API calls, database structure, UI technologies (e.g. Angular), data flows, use cases, etc.

• Work with internal customers and technology teams to gather and analyze internal product feedback.

o Document and analyze product feedback for defects to be remediated and new functionality to be developed.

• Collaborate with the Business leadership to assess, determine and document product development priorities.
• Drive the delivery of valuable, usable and feasible solutions.

o Understand complex systems, functionality, datasets, API services, data flows, etc. so that he/she can identify areas that need further investigation and definition to ensure that product development efforts will result in an effective product for the business.

• Set the vision for product development and create product roadmaps.
• Work with cross-functional teams to align efforts and evangelize the product strategy throughout the organization.

o Communicate competently and confidently in meetings with the teams to gather requirements, elicit information on technical challenges and describe the current and future system functionality.

• Partner with 3rd parties to extend product offerings.
• Assist cross-functional groups with product launch activities including, but not limited to product demos, product training, and support processes.
• Act as a scrum Product Owner in absence of a formal Product Owner.
• Communicate the product strategy, roadmap, deliverables, performance, etc. to stakeholders and C-level employees within the organization.
• Help define product KPIs and participate in the monitoring and reporting of the data.
• Attend release sessions and provide Go/No-Go decision within the process.
• Perform Business Analyst responsibilities in absence of an assigned Business Analyst.