Technical Lead, IT Network Infrastructure

Location: Regents Centre North (PHX-52N1)
Cities: Phoenix - AZ
Requisition ID: 79497

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Technical Lead will be part of the Global Network Delivery team that monitors and troubleshoots the Network infrastructure for American Airlines locations such as airports, cargo, sales offices, etcetera. This position requires analysis, design, and engineering of network solutions within the AA architectural framework to meet project needs.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Write/engineer network device configuration scripts with associated change documentation to meet project goals and deadlines.
• Implement network changes during appropriate change windows (after hours)
• Review and provide feedback on change documentation/engineering of other engineers.
• Establish processes to test applications and devices before planned network deployment to quantify their performance and recommend steps to ensure they are optimized.
• Serve as second-tier support for network operations team when needed.
• Participate in on-call support escalation rotation
• Translate business needs into actionable deliverables.
• Manage small/medium internal data network projects.
• Create detailed network designs that meet the customer requirements (including physical and logical) of complex network systems to meet the functional objectives of the business.
• Serve as a technical resource providing guidance and advice to associates on data, voice, and mobile network capabilities for utilizing the full capability of technology in designing effective solutions.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• B.S. Computer Science, Telecommunications, Electrical Engineering, or equivalent experience
• 6+ years of enterprise data network/IT industry experience with a minimum of 4 working with data network technologies at an enterprise scale
• Industry Certifications such as CCNP/CCIE is desired
• Demonstrated expertise with protocol analyzers, and test equipment is desired.
• Experience working with network tools such as CA Spectrum and Wireshark

Preferred Qualifications- Education & Prior Job Experience

• Previous software development experience is a plus to help drive Automation.

Skills, Licenses & Certifications

• Expert-level knowledge of enterprise networking infrastructure, including Cisco, Aruba, and Meraki switching/routing, and protocols such as BGP, OSPF, TCP/IP, VLANs, Spanning Tree, QoS, VPN, NAT, and MPLS
• Strong experience with SD-WAN (Velocloud, Viptela), firewalls (Palo Alto, Zscaler), and advanced troubleshooting of complex network and security issues
• Proven track record in leading switch upgrades, refresh projects, and resolving high-impact network incidents
• Familiarity with public cloud networking (especially Microsoft Azure) and basic cloud security principles
• Hands-on experience with network vulnerability management, compliance considerations, and Wi-Fi design/troubleshooting
• Strong communication, presentation, and interpersonal skills with the ability to lead cross-functional discussions and act as a key escalation point
• Demonstrated ability to manage third-party vendors and work across IT and business teams in a partially outsourced environment
• Capable of independently driving projects and tasks with minimal supervision in fast-paced, dynamic settings
• Analytical mindset with attention to detail, strong problem-solving abilities, and a proactive approach to continuous improvement
• Ability to develop business cases and present ROI for infrastructure investments to senior leadership

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Cities: Phoenix - AZ
Requisition ID: 79497