Overview
Hybrid
$50 - $58
Contract - W2
50% Travel
Skills
Agile
Call-recording
Cloud Computing
Cloud Security
Computer Hardware
Genesys
Information Retrieval
Interactive Voice Response
International Relations
Investor Relations
Java
JavaScript
Network
Problem Solving
Programming Languages
Conflict Resolution
Routing
Scripting
Siebel CRM
Python
Seibel
CRM
PureEngage
PureConnect
Job Details
Client :BOA
Position: Genesys Developer
EAD TN with 12 months Validity
Locations: Plano, TX | Charlotte, NC
Work Mode: Hybrid (Three days onsite and two days remote)
Job Description:
- 10+ years of development and Implementation experience with Genesys contact center solutions On-premises and Cloud.
- Configure and troubleshoot Genesys software and hardware components
- Integrate Genesys with Third-party applications and Systems
- Strong experience with Genesys Framework including IVR development /Scripting, Routing Strategy and Reporting
- Working experience on Major Genesys and NICE platform upgrades
- Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions
- Experience with Genesys products (PureCloud, PureEngage, PureConnect)
- Experience with call recording platforms (NICE, Genesys IR)
- Experience with Genesys Cloud APIs,SDKs and development tools
- Knowledge on Genesys Cloud security features
- Proficiency with programming languages (Java, Python, JavaScript)
- Excellent problem-solving skills
- Strong and confident knowledge in Contact Center network topology
- Coordinate with other tech partners like Avaya, network partners and product vendors
- Nice to have: Knowledge in Siebel CRM Application Integration
- Familiar with Agile methodologies and related process.
- Ability to arrange and write Design Documents.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.