Help Desk Analyst

Overview

On Site
USD17 - USD18
Full Time

Skills

Help Desk Analyst

Job Details

job summary:

Randstad Digital is actively seeking candidates for an onsite Help Desk role in Mechanicsburg, PA. This will be a first shift role - Monday through Friday 9am to 5:30pm.


For immediate consideration send resume to




location: Mechanicsburg, Pennsylvania

job type: Contract

salary: $17 - 18 per hour

work hours: 9am to 5pm

education: High School



responsibilities:

Job Duties -


The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met.


Provides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in several ITSM ticketing systems.


Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD). Able to type 40 plus words per minute. Ability to perform under a high pressure, rapidly changing environment. Dependable and punctual.




qualifications:

Job Requirements -


Active Directory


MS Office Troubleshooting


Knowledge on ITSM systems (ticketing systems)


Ability to work under pressure


Customer Service skills




skills: Desired Skills & Experience -


Active Directory


MS Office Troubleshooting


Knowledge on ITSM systems (ticketing systems)


Ability to work under pressure


Customer Service skills






Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.