Service Delivery Manager Cybersecurity

Service Delivery Manager Cybersecurity

HCLTech King of Prussia, Pennsylvania, United States (On-site)

Job Title: Onsite Service Delivery Manager Cybersecurity (Life Sciences)

Location: Onsite (Customer Location)- King of Prussia, PA

Role Overview:

The Onsite Service Delivery Manager (SDM) will be responsible for overseeing and ensuring the successful delivery of cybersecurity services to a strategic Life Sciences customer. The SDM will act as the single point of contact for the client, managing day-to-day operations, performance, and governance of cybersecurity services, ensuring compliance with industry regulations such as GxP, HIPAA, and GDPR.

This role requires strong leadership, stakeholder management, and technical understanding of enterprise cybersecurity functions, with a proven ability to deliver measurable business outcomes in a regulated environment.

Key Responsibilities:

Service Delivery & Operations

• Lead and manage the end-to-end cybersecurity service delivery for the customer, ensuring adherence to SLAs, KPIs, and compliance standards.
• Coordinate across multiple cybersecurity towers Identity & Access Management (IAM), SOC Operations, Vulnerability Management, Endpoint Security, and Cloud Security.
• Oversee incident, problem, and change management processes for all cybersecurity services.
• Drive continuous improvement through service reviews, risk mitigation, and automation initiatives.

Customer & Stakeholder Management

• Serve as the primary onsite contact for the customer s cybersecurity leadership team.
• Build and maintain trusted relationships with client stakeholders, including CISO, IT Security, and Compliance teams.
• Conduct regular governance meetings (weekly/monthly/quarterly) with metrics-driven service reporting.
• Manage customer escalations and ensure timely issue resolution.

Governance & Compliance

• Ensure all cybersecurity operations align with Life Sciences regulatory frameworks (e.g., GxP validation, HIPAA, GDPR).
• Support compliance audits and ensure documentation, processes, and controls meet required standards.
• Partner with the customer s Quality and Compliance functions to align security delivery with validation and audit requirements.

People & Vendor Management

• Manage a hybrid team (onsite and offshore) of cybersecurity professionals.
• Oversee staffing, onboarding, training, and performance management of delivery teams.
• Collaborate with third-party vendors and internal service lines to ensure seamless delivery.

Strategic Initiatives

• Support transformation programs in cybersecurity maturity enhancement, zero-trust implementation, and regulatory security posture improvement.
• Identify opportunities to enhance value delivery through innovation, automation, and optimization.
• Provide inputs into cybersecurity strategy and roadmap aligned with the customer s business goals.

Required Skills & Experience:

Technical & Delivery Skills

• 10 15 years of IT experience, with at least 5+ years in Cybersecurity Delivery Management.
• Deep understanding of cybersecurity domains SOC, SIEM, IAM, endpoint security, vulnerability management, and cloud security.
• Experience managing delivery for regulated industries, preferably Life Sciences, Pharma, or Healthcare.
• Hands-on understanding of frameworks like NIST, ISO 27001, and ITIL v4.
• Exposure to compliance frameworks such as GxP, HIPAA, GDPR, or FDA CFR Part 11.

Leadership & Communication

• Strong customer engagement and relationship management skills.
• Proven ability to lead cross-functional global teams (onsite/offshore).
• Excellent communication, reporting, and presentation skills with executive stakeholders.
• Strong problem-solving, negotiation, and crisis management capabilities.

Preferred Certifications:

• ITIL v4 Certified
• CISSP / CISM / CRISC
• PMP / PRINCE2 (preferred)
• ISO 27001 Lead Implementer/Auditor
• GxP or Life Sciences domain certifications (nice to have)

Education:

• Bachelor s or Master s degree in Computer Science, Information Security, or related field.

Key Performance Indicators (KPIs):

• SLA & KPI adherence for cybersecurity services.
• Customer satisfaction and governance scorecards.
• Compliance audit outcomes (zero non-conformances).
• Incident response and resolution efficiency.
• Continuous improvement and innovation metrics.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year