Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
ServiceNow Transition
Business Analyst
UAT
ITIL Foundation+
ServiceNow Certified System Administrator
Service Management design
ServiceNow Platform
Job Details
Role: ServiceNow Transition Business Analyst
Duration: 12+ Months Contract
Locations: 100% Remote
Responsibilities:
Service Management Transformation projects
- Participate in design, test and transition Service Management and Service Integration solutions within the Now Platform.
- Perform thorough data analysis, while engaged in migration projects, to provide requirements for developers enabling configuration and customization
- Provide Early Life Support - delivering Service Management and Service Integration services and handing over support to the future delivery teams.
- Design and execute E2E trainings and UAT.
Service Management Implementations
- Assist in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers.
- Capture customers and service providers requirements into stories, solution the approach and manage the overall implementation process in cooperation with developers.
Service Management Remediation projects
- Assist Delivery teams to rectify issues and improve service delivered to the customers against ServiceNow Platform.
What You Bring:
- Experience in IT Service Management design, transition, or operations processes
- Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
- Understanding Scrum Methodology
- Expert organizational and time management skills with the ability to prioritize, self-starter able to work independently with minimum of supervision
- Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders, such as clients and internal team members
- Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
- Decompose high-level information into details,
- Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
- Use of industry recognized technologies to facilitate work environment
- Demonstrate experience in communicating across all levels of an organization, at the most senior levels
Certifications Required:
- ITIL Foundation+
- COBIT, VeriSM, IT4IT, Lean IT (desirable).
- Scrum certified (desirable)
- ServiceNow Certified System Administrator (must have)
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