Configuration Management Database Administrator

Office of Information Technology Services (OITS)

Our employees are our most valuable resource, pivotal to our success. OITS is dedicated to fostering a work environment that values work-life balance. With the state s generous paid time off, including holidays, this ensures our employees have the time they need to rejuvenate. We actively support our team's professional growth through tuition and certification reimbursement, empowering them to pursue their career aspirations. With sample opportunities for continued learning, we prioritize career and leadership development and mentorship.OITS is a great place to work, come join our team!

Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal

.OITS does not provide sponsorships for this position.

E-Verify: The Office of Information Technology Services (OITS) participates in E-Verify and will provide the federal government with yourinformation to confirm that you are authorized to work in the U.S. For additional information regarding E-Verify, please click. For additional information regarding Immigrant and Employee Rights (IER) please click.

About the Position:

• Who can apply: Anyone

• Classified/Unclassified Service: Unclassified

• Full/Part-time: Full Time

• Regular/Temporary: Regular

• Eligible to Receive Benefits: Yes

• Veterans Preference Eligible: Yes

• This position is eligible for OITS's hybrid work program. The candidate must work in the office three days a week. The supervisor and business needs will determine the hybrid schedule. Remote work will be considered for the right candidate.

Compensation:

• Annual Salary/Hourly Rate: $75,000 to $90,000 / annual

Note: Salary can vary depending upon education, experience, or qualifications

Position Summary:

The Configuration Management Database Administrator manages and maintains the CMDB, ensuring accurate, consistent, and complete data on all IT components (hardware, software, and network devices). This includes defining relationships, implementing data governance policies, and integrating with other IT service management tools to support efficient incident, problem, and change management. This role requires advanced knowledge and hands-on experience with the ServiceNow platform, particularly in the Discovery, Configuration Item (CI) Management, and Change Management modules. The Administrator will assess and enhance CMDB performance by monitoring key metrics such as data completeness, accuracy, consistency, timeliness, relevance, and availability. These insights will be used to evaluate CMDB health, identify gaps or weaknesses, and drive ongoing improvements.

Key Responsibilities:

• Manage and maintain the Configuration Management Database (CMDB) to ensure data accuracy, consistency, and completeness for all IT components, including hardware, software, and network devices.

• Apply data modeling principles to define and maintain the CMDB s data schema, including CI classes, attributes, and relationships that accurately represent the IT environment.

• Configure, administer, and optimize CMDB-related modules within the ServiceNow platform, including Discovery, CI Management, and Change Management.

• Develop and implement scripts and automation tools (e.g., JavaScript, Python, PowerShell) to streamline CMDB data entry, updates, and system integrations.

• Utilize tools such as ServiceNow Discovery, Microsoft SCCM, and other automated solutions to populate and reconcile CMDB data.

• Use SQL or similar query languages to extract, analyze, and report on CMDB data, identifying trends and providing actionable insights to improve IT operations.

• Enforce data governance standards, ensuring adherence to policies that support incident, problem, and change management processes.

• Investigate and resolve data integrity issues, integration errors, and configuration problems to maintain a reliable CMDB.

• Monitor and evaluate CMDB health using KPIs such as completeness, accuracy, timeliness, and relevance, driving continuous improvement initiatives.

• Collaborate with internal teams, vendors, and leadership to design and implement solutions that align with business needs and IT service goals.

• Balance multiple priorities and work under pressure while delivering high-quality results in a dynamic environment.

Required Skills:

• Skilled in data modeling to design and maintain CMDB structure, including CI classes, attributes, and relationships that reflect the IT environment.

• Proficient in SQL or similar query languages for data extraction, reporting, and analysis.

• Familiar with scripting languages such as JavaScript, Python, and PowerShell.

• Experienced with automation tools to streamline CMDB processes through scripts and workflows for data entry, updates, and system synchronization.

• Hands-on experience with ServiceNow Discovery, Microsoft SCCM, or similar automated discovery tools.

• Strong analytical skills to interpret CMDB data, identify trends, and generate insights to enhance IT operations.

• Capable of troubleshooting CMDB data integrity, integration issues, and tool configurations to ensure reliability.

• Highly organized, effective under pressure, and able to manage multiple priorities and competing demands.

• Adept at data processing and problem-solving with strong analytical capabilities.

• Excellent verbal and written communication skills; able to collaborate effectively with agencies, vendors, and executives on product design.

Minimum Qualifications:

• High School Diploma or equivalent

• 1-2 years ServiceNow development

• 1 3 years of working with ITIL foundations, IT service management, and/or Service level agreement measurements

• 3-4 years experience coding, testing, debugging, and documenting application programs

• Experience with some or all the following Technologies: relational database(s), SQL Server or Oracle SQL, Microsoft .NET, JavaScript and xml programming.

Preferred Qualifications:

• Preferred ServiceNow Certified System Administrator OR Configuration Management II (CMII) and Certified Manager Certification (CM)

• ITIL v4 Foundations required within one year of employment.

Necessary Special Requirements: Ability to obtain and retain an OITS Security and KCJIS clearances are requirement of employment and continued employment.

Disclaimer: Due to security requirements related to system access, the following will result in disqualification for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions less than 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor).

Employment Benefits:

In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in:

• Comprehensive medical, mental, dental, vision, and additional coverage

• Sick & Vacation leave

• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave

• Paid State Holidays

• Employee discounts with the

• Retirement and deferred compensation programs

*This benefits package represents additional annual compensation.

Recruiter Contact Information:

• Name: Brenda Cripps

• Email:

• Mailing Address: 900 SW Jackson St, Room 803, Topeka, KS 66612

Required documents for this application to be complete:

• On the My Job Applications page, verify these documents are present and valid. Upload or delete and upload new if needed.

• DD214 (if you are claiming Veteran s Preference)

• Inside your Job Application upload these documents:

• Resume (or choose existing if you have one)

• Cover Letter

Helpful Resources at: How, What, & Where do I Upload Documents.

Job Application Process:

• First Sign in or register as a New User

• Complete or update your contact information on the:

• Careers> My Contact Information page

• NOTE: This information is included on all your job applications

• Upload required documents listed above for the Careers> My Job Applications page

• NOTE: This information is included on all your job applications

• Start your draft job application, upload other required documents, and submit when it is complete.

• Manage your draft and submitted applications on the Careers> My Job Applications page.

• Check your email and My Job Notifications for written communications from the Recruiter

• Email sent to the Preferred email on the My Contact Information page

• Notifications view the Careers> My Job Notifications page

Helpful Resources at: How to Apply for a Job Instructions and How to Search for a Job Instructions."

How to Claim Veterans Preference

Veterans' Preference Eligible (VPE):Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

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How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference:

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Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability, or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.