Sr. Business Technical Analyst

Story Behind the Need

• Team is responsible for implementing, configuring, and maintaining Optum applications across all non-production and production environments.
• Small team, everybody works remotely
• No upcoming hiring. This is covering for a FTE who is on extended leave for a minimum of 10 months.

Typical Day in the Role

• Collaborate extensively with the Optum vendor to implement, configure, and maintain Optum applications.
• Review log files and communicate findings to the vendor when necessary to identify issues.
• Coordinate with the claims adjudication system team to troubleshoot incoming and outgoing claims.
• Upgrade servers and applications in accordance with vendor requirements.
• Partner with internal infrastructure teams and vendors to resolve hardware and software issues.
• Oversee the installation, configuration, administration, troubleshooting, optimization, security, backup, recovery, and upgrades of all servers.
• Participate in planning, scheduling, and implementing updates released by the vendor.
• Monitor system resources, review event viewer logs, manage disk usage, and schedule backups and restores.
• Collaborate with customers to design workflows, analyze processes, and recommend improvements.
• Address tickets related to daily activities and issues concerning claims processing, end-user roles, and access.
• Monitor, maintain, and manages information technology security programs, servers' health and hardware and software activities.

Candidate Requirements

• Required: Bachelor's Degree in a related field Preferred: Master's degree in a related field
• Years of experience required: 3+ years of experience in related business analysis. Need someone with knowledge and experience in claims editing, pricing, and grouping using vendor applications.
• Disqualifiers: lack of relevant experience, poor communication
• Additional qualities to look for:
• Experience with health care claims processing applications.
• Knowledge of claims editing, pricing and grouping using vendor applications
• Experience with OPTUM Products
• AIX knowledge is preferable to troubleshoot on upstream and downstream systems
• Site Reliability Engineering knowledge is a plus

• 1 Technical Data Analysis (Reporting & Troubleshooting)
• 2 Server Management & Maintenance
• 3 Project planning

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


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