Sr. Technical Support

We're looking for a tech-savvy, people-friendly Installation Engineer to join our team. You will be supporting a federal program with the Veterans Affairs. This role involves regular travel and requires a strong mix of technical expertise, team leadership, and problem-solving.

Key Responsibilities:

• 10+ years of experience with designing, analyzing, configuring, or troubleshooting IP networks
• Experience in managing technical teams
• Experience with Wi-Fi hardware - Configuration, Management, and Issue Resolution
• Experience with network hardware - Install, Configuration, Management, and Issue Resolution
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
• Possession of excellent written and verbal communication skills
• Experience writing reports/deliverables
• Familiar with network technologies analyzing network traffic and determining network issues
• Able to travel up to 50% of the time and meet travel requirements
• Bachelor s degree in computer science, Information System, Information Technology, or Equivalent and 10 total years of experience; or 18 total years of experience in lieu of a degree

Requirements:

• 10+ years experience with IP networks, hardware/software troubleshooting, and deployments
• Experience managing technical teams and customer-facing support
• Skilled in Wi-Fi/network configuration, imaging, and break/fix work
• Strong communication and documentation skills
• Willing to travel up to 50%
• Bachelor s in IT-related field + 10 years experience, or 18 years experience without a degree